Utente ospite
4 agosto 2024
Dont Book this hotel !!!! Unfortunately, my experience was far below the expectations I had based on your hotel's reputation. Firstly, I encountered significant issues with room service. Despite multiple attempts to contact the service team, my calls went unanswered and my requests were never attended to. This lack of response was incredibly frustrating and left me without the necessary amenities I expected. Additionally, the bathroom facilities were not up to standard. There were no bath towels provided, which is a basic necessity for any guest. The absence of such a fundamental item was disappointing and inconvenient. Another major issue was with the room's curtains. They were either malfunctioning or improperly installed, making them impossible to open or close. This not only affected the privacy and comfort of the room but also hindered my ability to control the lighting. Overall, these issues significantly impacted the quality of my stay. I hope you will address these concerns to prevent future guests from experiencing similar problems. I would appreciate a response regarding how you plan to resolve these issues and improve your services.
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