The Luxton Bandung

Great place to staycation. Good location, easy to find. Good service. Will comeback next time

We had 3 rooms the receptionist arranged connecting rooms so we enjoyed this very much. The included breakfast was excellent with lots of choices. On top of that top rated service, we’ll come back again for sure.

One word, disappointed. First time ever stayed in 4-stars hotel room with leaking water from the air cond pipe. It dripped from the ceiling. I have told the operator about this and maybe i could ask for another room because we had just checked in about 3 hours ago. But he said that no more king bed room was available, there were only twin bed rooms left. We finally agreed to move, but suddenly he said that the engineers would come first to check. Several minutes later, they came in and checked it, and without earlier explanation, they just brought in a machine and the portable ladder to the room, moved out the refrigerator to plugged in the cable and started to open the ceiling and were doing their job with the disturbing noise from the suction machine. And i just sat there, confused with the situation, and finally decided to ring the operator again to question about the twin room mentioned earlier, cause we didnt know how long it would take to get it fixed and we had to prepared and dressed for an event around that time. But unfortunately, the operator (he) idk the name, said that maybe we could just wait for the repair and he would ask the engineers the estimation work time. Can you imagine ? Why it was so hard to give us another room on the same day we arrived, which even we didnt mind the twin bed room that supposed to be king. And so we spent 2 nights in that room while continuously worried about the future leaking. Anyway, the room was quite old. The sink has already cracked, and to make it even worse, the shower was leaking and spraying to your face when you turned on the faucet. The good vibes were only the security, and the concierge staff were very helpful for the valet parking and responsive for the guest needs. Overall, i think some rooms need to be renovated and the management need to re-evaluate their staff including the hotel policy and consideration, especially in this condition. I had travelled a lot and sometimes also found trouble in the rooms, but their services were just so pleasant and made it worth it to come back again. Thank you.