Utente ospite
31 gennaio 2023
We visited for my sisters birthday as a family. We had booked 2 nights and had specifically told the receptionist at the time of booking that there were 2 vegetarians to which we were told this was no problem. Dinner is a set menu chosen by the chef each night and as with the rest of our weeklong Denmark trip we had told all hotels of the vegetarian requirements. However, at Bandholm this message wasn’t noted and the staff / chef / restaurant were unable to find a solution. We were even accused of lying about telling the hotel beforehand ! We were asked if we had confirmation in writing that we had asked for 2 vegetarians (what!). Honestly the way we were treated, rude staff, not solution minded or polite whilst sitting in this dark and depressing interior made us want to leave immediately. The decor is like a cheap nightclub not at all like a Badehotel and that have a difficult prima Donna head chef who had absolutely NO extra vegetables to make 2 vegetarian meals. This place used to be beautiful and you could sit in the lovely garden and terrace but this is no longer allowed !!! The breakfast service was also a disaster, a very young and incompetent girl was trying to handle check outs / make coffee and take orders - the whole place could have been run better by children and more politely. Avoid this place - used to be so nice but no longer sadly.
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