River Bann Retreat

Was a gift from family member for 1 night stay. All very nice inside but no real views of rover, just the hedge. Hot tub was brilliant but take that away and its a £90p/n stay. For the money Galgorm would be worth a look definitely. Quite a few flies as well which was annoying.

Although, we were not able to stay at River Bann during 5/16-5/19, we had a terrible experience with lack of communication and business policy with this owner! The reason we had to cancel was our niece was recently tragically killed in a school bus accident locally and had to change our plans. We communicated this several times to see if we could get any refund, however NO reply from the owner and no help from Hotels. Com either. While this may be a nice place, that experience alone really left a very bad feeling about this owner and how they operate. Be warned!!

We arrived but could not Get in. No email sent with gate codes on it. My niece contacted then through face book!!! Received the email eventually. They advertised two beds which we presumed meant two bedrooms. But no two beds is a bed in the main living area along with a pull out bed. There is just one bedroom. Ensuite is a bathroom off the living room. The kitchenette has no cooker only an airfryer for one person despite this being a lodge for 5 people. A kettle and toaster are provided. The Jacuzzi was warm but the water was not very clean when we arrived. By the second day the smell was so awful we could not use it. Obviously no cleaning agents had been put into the water. The log burning stove had a few logs in it which were damp and another few were left in a bucket. We paid £20 for this which was supposedly two bags of logs!!! All in all a Tescos bag!!!! £20 worth. Total rip off. Glad to leave the place. The customer service was dreadful and condecending. Will not be back.