Reflections Ballina - Holiday Park

Problems started when we first arrived for 8 days. We observed the powered site allocated to us was very, very small. We virtually had to jackknife car/caravan to get into site. We had two foot of grass down our annexe side and on numerous occasions we were concerned for our safety due to being on main access road in and out of park with cars/4wd passing within inches of where we were sitting. Also being on full display to all that walked past. However, we were also only about 5 feet to the camp kitchen/barbecue area with cooking smells frequently wafting through our annexe. Our car could not be parked on site but across the road. However, how dare we voice our disapproval to management as they have never had a complaint before. Yeah, sure. We were offered a full refund then but as we new that accomodation was scarce, we decided to stay and get on with it. However, it seems that if you are a regular, management wants to look after you more than if you are there for the first time. We did not have any contact with management from voicing our initial concerns on day one up until the trouble started. Things escalated on day 5 when a very boisterous cricket match was being played right on the edge of our annexe. After putting up with this for a while, my husband asked them to move down the road (bigger space) away from the front of our spot. Well that night,(10.00) all hell broke loose. Rocks thrown at caravan, bins pushed right up into our annexe to stop us getting out of caravan. When we called the after hours number, we were treated with much derision. Seems they knew who the perpetrators were (I had managed to get a pic of 1 bin being pushed away from our site) and demanded they apologise. One young boy did so the next morning. Pretty poor also when an adult told my husband to “just piss off and leave”. Seems the kids are left to their own devices whilst parents were drinking elsewhere. End result was that we had a very sleepless night (approx 3 hours sleep)and left in the morning - 3 nights refunded. Management had an answer for all of our comments and they were never in our favour. We were just glad to get out of the place. DO NOT STAY HERE UNLESS YOU HAVE BEEN GOING FOR YEARS AND YOU ARE BUDDIES WITH THE MANAGERS. Awful, awful experience.