Utente ospite
21 settembre 2023
We were a bit disappointed and never really felt welcome. We need a ground floor room (due to a disability) and, despite our booking being accepted on these terms, we were begrudgingly allocated a ‘family room’ - the only ones without stairs for access - and made to feel as though we were imposing. The room itself was quite clean and comfortable but - apart from those on the main bed - every single pillow, towel, cup, glass - everything- had been stripped from the room before we checked in. We are used to not using extra beds, etc, and have never even sat on any of the other beds, but this was an inhospitable gesture and most unappreciated. Noise all night from an air conditioner was very annoying and other guests also made a lot of noise. (Incidentally, don’t believe the large sign at the entrance that says there is a restaurant. There isn’t.). Not comfortable feeling unwanted.
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