Utente ospite
31 gennaio 2023
We stayed 5 nights in room 10, the signature suite. This is a stunning room - but we were disappointed that the spa bath didn't work, the kitchen tap dripped incessantly the whole time we were there, the bin was broken, my elderly aunt sat on the chair and the leg snapped off (suspect it was already broken as she is not heavy set). These are all things that would be easily sorted - if anyone could be contacted. I would say the communication is very poor - there are numbers to ring but nobody answers, and we are still waiting for a call back! A big let down as far as service goes. Luckily there were no parties or unruly guests, as there is honestly nobody you could get in touch with if there was. Having said all that - this really is the most beautiful room, and with a little bit of attention would meet up to its description.
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