La Commanderie de Ballan

古堡中體驗很好

Perfect Such a great place to stay! The grounds are perfect, the Chateau and Suites are gorgeous, and the service is top notch. The most perfect place for families to stay while exploring the Loire region and all of the Chateaus and wineries. Our kids loved the grounds and had a great time!

We stayed at Domaine de la Commanderie de Ballan with high expectations, drawn in by the property’s undeniable charm and the clear investment in its renovations. Unfortunately, our experience was deeply disappointing, largely due to poor management and a complete lack of basic guest support. From the very first night, things went wrong. One side of our bed collapsed repeatedly due to broken slats, making sleep impossible. With no staff on-site after 8:00 p.m., there was no one to assist us. We reported the issue the next morning, but the response was slow and ultimately ineffective. It became clear that a single staff member was responsible for reception, food service, and poolside support, an unrealistic situation that led to widespread disorganisation. We were offered alternative accommodation for one night, but it was impractical, as it would have meant moving all our belongings and separating from our daughter. The bed was never repaired, so we spent three nights with little rest. To make matters worse, we discovered a nest of flying ants right by our heads. With no one available to help, we had to deal with it ourselves in the middle of the night. The ants returned every evening, and no action was taken. We pre-ordered breakfast using the in-room app, nothing arrived. No explanation, no apology, no follow-up. During a period of intense heat, the pool was the natural place to relax, but there were only two broken parasols for all guests, offering virtually no shade. They remained broken for all four days of our stay, with no effort to replace or repair them. After reading other reviews, we realized these weren’t isolated incidents. Guests frequently mention poor communication, broken amenities, unresponsive service, and insufficient staffing. This seems to be a pattern, not a one-off. Since returning home, we’ve reached out to management three times, including a formal letter, without receiving a single response. That silence sums up the experience. The setting is beautiful, and the potential is clear, but unless the management addresses these serious, systemic issues, we would strongly advise looking elsewhere. A scenic location can’t make up for the absence of hospitality basics.