Utente anonimo
12 maggio 2024
The hotel and amnenities was great . However during check in , I had a really unpleasant experience. I had booked a room with a king sized bed , however the staff offered a deluxe room with a terrace and double beds , stating there was no king size beds available. This was when to my dismay , the manager named Mr Wija stepped in and was extremely rude to us,treating us like fools eventhough I asked politely if we could get a king sized bed as booked. He was furious about our request and raised his voice to tell us NO UPGRADE WILL BE GIVEN eventhough I never asked for one .It left me with a distasteful feeling the entire stay. Please do better Mr Wija, a hotel manager of a 5 star esteemed hotel shouldn’t behave the way you did
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