Recensioni su Amora Ubud Boutique Villas

Risposta dalla struttura: Dear Mr/s. Federicod324, Warmest greeting from Amora Ubud Boutique Villas " A Romantic Hideaway " Thank you so much for sharing your wonderful review of Amora Ubud! We’re thrilled to hear that you enjoyed your stay with us and appreciated our peaceful location, just a short walk from the vibrant heart of Ubud. It’s fantastic to know that our team was able to assist you with everything you needed, from scooter rentals to organizing your bike excursion and transfer to Munduk. We’re also glad that you enjoyed the cleanliness of our rooms and pool, as well as our breakfast and restaurant offerings. We’re especially delighted that you had a great experience at our SPA. Your compliments to our team mean the world to us, and we’ll be sure to share your kind words with everyone. We look forward to welcoming you back to Amora Ubud on your next visit to Bali! Warm regards, Alit Tenaya General Manager

Risposta dalla struttura: Dear Mr/s. Davesupreme, Warmest greeting from Amora Ubud Boutique Villas " A Romantic Hideaway " Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay and appreciate your comments, which help us to improve our services. We understand your concerns about the hotel's location and its distance from the center of Ubud. We are always working to provide better information and assistance to our guests regarding local transportation options. Regarding the infinity pool and the view, we apologize for the disturbance caused by the nearby construction. We are actively looking into ways to mitigate this issue and enhance the pool area for our guests' enjoyment. We regret that the temperature of the private pool was not satisfactory and that the view did not meet your expectations. We will look into possible solutions to improve these aspects. We are glad to hear that you found the rooms spacious and tastefully decorated. However, we apologize for the humidity issue. Our maintenance team will address this promptly to ensure a more comfortable environment for our guests. We appreciate your feedback on the breakfast service. We aim to offer a variety of quality options, and we apologize if the current system did not meet your expectations. We will consider your comments as we review our breakfast offerings to better serve our guests. Regarding transportation, we apologize for any inconvenience caused by the Grab service restrictions. Due to village regulations, Grab cannot pick up guests from our hotel, but we are more than happy to arrange a local taxi for your convenience. We are pleased that our staff's kindness on your departure day left a positive impression. Our team is dedicated to providing excellent service, and your recognition is much appreciated. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future. Best regards, Alit Tenaya General Manager