The Griya Villas and Spa

Niente aria condizionata la prima notte, nessuna vera soluzione. Ho dormito sul divano dopo aver pagato $ 275 per la notte. Feci di ratto sul pavimento. Il secondo giorno pioveva e volevamo guardare la tv. Il personale ha impiegato 2 ore per farlo funzionare. Ho trovato un buono per un drink online per due drink gratuiti durante l'happy hour, ma non lo onorerebbero. Non sono sicuro del perché, ma ero stanco di discutere con loro. Alla fine, l'ultimo giorno mio figlio ha avuto un'infezione all'orecchio, quindi hanno chiamato un dottore nella mia stanza che mi ha addebitato 1,5 milioni di IDR. Sarebbe stato bello avere un'idea di quale sarebbe stata la tariffa. Infine, quella mattina siamo andati a fare un'immersione e saremmo dovuti tornare entro mezzogiorno, ma problemi imprevisti ci hanno fatto ritardare. Ho chiesto alla compagnia di immersioni di chiamare prima delle 12 per dire che potevano rimuovere i nostri oggetti dalla stanza (erano tutti imballati e pronti) ma invece sono stati molto scortesi quando siamo arrivati e abbiamo chiesto se avremmo prolungato il nostro soggiorno. Il manager è stato incredibilmente condiscendente e inflessibile anche se ha affermato di essere flessibile. Ho fatto tutto il possibile per comunicare e mi sono scusato molto anche se il mio soggiorno era già meno che desiderabile.

Quick stop over for 2 nights. First time in Bali. The place was perfect. Amazingly chill and private. Lovely staff and a gorgeous part of the world. Snorkelling spots were dope ! A few vegan options on the menu and the staff were very helpful to to get vegan options sorted out with the kitchen… Private pool and villa under the stars on a mountain with birds and dragonflies etc et. Exceptional.

Amed is great for divers, but for a family getaway, perhaps not the best option. the location itself offers very poor infrastructure, no walking paths, no good restaurants nearby. However, some good temples and other attractions are nearby. As per the hotel, it should not be rated at 5* for sure. At 5* locations, you'd expect great food (the food at the hotel was very average, bland at times, and after staying for 7 days, you keep eating the same things over and over). You'd expect a 5* location to have fresh mangoes, fresh coconuts, and generally a good selection of exotic fruits (of which the island is abundant), but these could not be provided/sourced (nb: after our comment to reception, they did make an effort and bought some coconuts). the view from the villa was great, the villa itself felt very dated (old), although generally it had everything one requires. In Amed, Griya is probably one of the best hotels around, however East of Bali is not plush with infrastructure, good trendy hotels, like Ubud for example.

Very nice place, good service and good food. The villas are first class and clean. The staff is friendly and considerate. The view from the hotel is unique. The airport shuttle was on time and the car was new and clean. Likewise the children were taken into account in every way

We truly enjoyed our stay at The Griya Villas. Location was superb for diving with many dive shops and dive sites just around the corner. Hotel staff did a wonderful job in accommodating all our wishes. They also went above and beyond to get our lost luggage from the airport. Food at the restaurant was tasty, nicely presented and great value for the money. We also appreciated a possibility to have breakfast at our villa, especially during the early mornings we went for a dive. Only drawback was very small flies(?) which occasionally bothered us during the night. Overall a great stay, excellent service at this interesting and less touristy part of Bali!

BLUFF: The hotel claims to have first-class facilities, but it's a lie, in villa 10 where I stayed, the rooms really need to be painted, the curtains, some of which are broken and others are broken and don't close completely, they never cleaned the swimming pool. my villa, they never changed the water in the tub for more than 48 hours, the employees are very lazy, I can't speak for all the employees being like that, they are just trying to see and snoop, in my experience I think Hannu the manager has to pay more attention to the service and quality of their guests, I believe there is some racism if it exists on the part of the hotel, let's remember that in any business the leader is the one who has to pay attention and motivate his team, really if you are European or from a country that interests them, then I believe they will treat you well, remind us that we are all equal in this life without distinction and favoritism, in fact They do not clean the room, animals everywhere, I understand that we are in the jungle and outdoors , but that is not an excuse to pay attention to those minimum details, in my own experience, the cleaning team said that I had left orders not to come to clean, which is a lie, my driver told them in their language to clean , and they never did it, in fact I am adding the poop that was on my sleeping bed, they switched off me for the air conditioning of one of the areas of the villa and they have no right to do it because they know that the heat here is strong, and When you arrive at your villa the only thing you want is to be comfortable, that is why you pay that amount. Don't get carried away by the photographs, quality and customer service is super elementary and basic to continue growing as a team. From my point of view, I believe Hannu, the manager, never communicated to offer any apology and to be able to address the issue as the manager that he is, a bit of Ego and greatness, let's remember that humble people are the ones who have the most, not the one who arrives trying to pretend. Please do your research properly next time and of course there are better places to stay and your vacation will be a success and you will enjoy it. much to be desired and disappointed. My review expressed it from heart and love so that we can continue growing in our lives as humans. no heart feelings. NO LEADERSHIP as a team. I will never stay in this place again.

From the first email with the owner/manager to the last goodbye we were treated like royalty! We were greeted on day one by Andy Wayan and a delicious refreshing drink before being driven to our villa which was STUNNING. A towel/flower arrangement was waiting in our room congratulating us on our wedding anniversary along with a cake in the fridge. Nothing was too much trouble for any of the staff and they were all such gorgeous lovely people. During our stay we indulged in a private dinner by our pool for our anniversary, daily breakfast, drinks on the rooftop, quite a few dinners and a pamper session at the day spa. The staff organised a driver for us and the use of a scooter during our stay. The villa was flawless - plenty of room, private pool, jacuzzi, jaw dropping views, privacy, lush gardens that were so well maintained. The indoor/outdoor ensuite is just beautiful. The complex is in a great location with views to Lombok and Agung from the rooftop bar. It’s not too far from the heart of Amed but will require a scooter or driver. There’s so much positive information I want to share about this amazing place but I think the best I can say is, book it, book it and experience it for yourself. You won’t be disappointed. I’d also love to single everyone of your staff Mr Martonen for recognition however I didn’t catch all their names. Suffice to say, all of the staff we encountered during our stay from the 2nd-7th Feb 24 were absolute fantastic and should be rewarded. The lady who conducted our special dinner, the ladies at breakfast, the rooftop staff and Andy Wayan in particular. We have only been back home for two weeks but are already working on our plan to return.

BLUF: I wouldn't recommend nor would I go back. This is a 3-star hotel at best. Lots of bugs in the bed, dead frog on the floor and insect poop everywhere. Lots of mosquitos, even saw a garden snake in the bathroom. Cleaning staff simply don't clean thoroughly or often enough. Food at the restaurant is excellent, but still not worth the other troubles. The gym is extremely outdated.