Kavitha
7 agosto 2023
We booked a family studio suite via Trip.com. When we checked-in, we were given a note to book directly with the hotel and not via 3rd parties. Even though, I paid a similar rate for the rooms via Trip.com, we were given a room far away from the main building and facilities. The room was located at annex structure at the ground floor and facing the carpark. We felt like we were outcasted for not booking directly with the hotel.
The toilet was so small and dirty. The room floor was sticky and damp with the bed linen having traces of hair and dust.
This is my 2nd stay at Bali Dynasty. We had enjoyed our 1st stay 10 years back, hence booked the same hotel for our family trip. We were very disappointed with the room and will never want to return to the hotel again.
Traduci