Utente ospite
20 marzo 2023
This is the very first time I write a really bad review, bad experience in Ubud, Bali. Firstly, we arrived at the lodge at about 8 P.M., The first impression of this KELIKI LODGE was awesome, there were welcome drinks which tasted really fresh and nice. The room was great, enough space for luggages. The toilet was spacious too. There were 3 beds, 1 kingbed at first floor and 2 single beds at second floor with hammock outside the room. But, there were few things that ruined our holiday (we are a family of 5). Everything was awesome until my 9 years old daughter Evelyn went to the toilet to pee. Once she pushed the flush button, the WC was LEAKING from below through the gap between WC and the floor. It’s disgusting. I made a complaint, then the hotel staffs came trying to fix it for more than an hour, and that was about 10 to 11 P.M. at night, you know what? It’s NEW YEAR’s EVE! The worst holiday in my life to this day! What made it worse was that the staffs and the NEW manager accused me or my daughter as the one who did it, I was TOLD that they had PROVES of what we DID to their property! They said, before we came, everything was okay. Again, they told me, if I write something which is wrong, the owner wants me to pay for the reparation fees. WOW, that’s so MEAN bro and sis! I have sent to the manager the video from Whatsapp of how the installation of the WC was wrong from the beginning, to explain that it was not our fault. But, the respond was not as expected. They did, want to give us compliment with spa and dinner, but the incidents had turned everyting down. It was really not OUR TIME, even to defecate, we had to go to the restaurant’s toilet at night. And………you know what, all eyes were on us, because we only came to use the toilet and gone. Shame on us, this was seriously really inconvenient and bad. I only asked for a refund, but they refused to give what we asked for, not a cent. Then, this is it, I have to write this review, because this REVIEW is NECESSARY for you guys to read. And one more thing, we couldn’t lock the main door from the outside if we were about to go out from the lodge. The key was broken. It was complete NEW YEAR’S EVE DISASTER.
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