Jl. RY Dalem, Keliki, Kec. Tegallalang, Kabupaten, Gianyar, Bali, Province of Bali, 80561, IndonesiaDettagli hotel
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1 notte
Recensioni degli ospiti
4.7/5
Fantastico
59 recensione
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Recensioni verificate
Ubicazione4.7
Strutture e servizi4.7
Servizio4.7
Pulizia4.7
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Tutte le recensioni(59)
Recensioni positive(56)
Recensioni con foto/video(23)
Soggiorno meraviglioso!(7)
Proprietario simpatico(6)
Recensioni negative(2)
Utente ospite
Tenda (con terrazza)
Soggiorno: ago 2022
Coppia
2 recensione
4.2/5
Molto buono
Pubblicata: 2 ott 2022
Non vedevo l'ora di soggiornare ma sono rimasto deluso. Probabilmente non sono abituato a stare vicino alla natura e la pioggia non ha aiutato, inoltre io e il mio compagno abbiamo avuto una sorta di mal di stomaco durante l'ultimo giorno.
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Risposta dalla struttura: Caro ospite, Grazie per la tua recente visita e per aver scelto Capella Ubud, Bali. Apprezziamo sinceramente che tu abbia dedicato il tuo tempo prezioso e completato il nostro sondaggio che ci fornisce preziose informazioni sul tuo soggiorno. Innanzitutto, vorremmo esprimere le nostre più sincere scuse per le carenze riscontrate durante il vostro soggiorno. La stagione delle piogge è molto intensa questa volta, limitando la possibilità di godersi la bellezza della natura. Ci auguriamo che il tuo partner si sia completamente ripreso e si senta bene ora. Il tuo feedback è ricevuto con grande interesse per il nostro continuo miglioramento all'interno del campo. Cordiali saluti, Capella Ubud Team
Utente ospite
Camera Tenda con Vista sulla Foresta Pluviale
Soggiorno: gen 2024
Viaggio con amici
9 recensione
5.0/5
Eccezionale
Pubblicata: 16 feb 2024
My friend and I organised a trip to Bali and we stayed at Ubud for two nights.
This place is unique, secluded and exquisite. It's unlike any other resort with a massive sign to point at the direction. From the moment our driver entered resort driveway, we felt the great sense of privacy and seclusion. The whole place is like a village with the lobby, the restaurant and the gaming room as the centre and rest of the tents (aka your hotel rooms) scattered all over the property, with unique themes. We stayed at the Archiver's room. It's stunning and one-of-a-kind. The tent came with a private pool facing the jungle, and the outdoor shower is fantastic. I loved the bathroom design and all the facilities. Bed was so comfortable, and staff members were kind and helpful, and they remembered our names.
The complimentary afternoon tea and cocktails were so great. The cocktails are above and beyond my expectations. If you are looking for gifts to bring back to your family and friends, I strongly recommend the coffee soap bar. My friend and I loved how it exfoliates and in the meantime not leaving dryness on the skin.
The Indonesian food served at the restaurant is a must-try. I highly recommend the pork ribs and nasi goreng.
What makes Capella so unique is that it provide you with the chance to immerse into the local community to engage and discover local heritage and culture, and meeting some fascinating people along the way. Overall, this place is one of a kind. During our stay, I heard other guests compared Capella at Ubud with Four Seasons in Chiang-Mai. I have stayed at both places, and the two have completely different vibes and ambience. Four seasons rooms are actually brick and wood constructions but the Capella rooms are actually " tents", with wood frames and a canopy as the roof. So we fell asleep both nights while listening to the raindrops on the canopy. It's so soothing and relaxing. Capella has offered the opportunity to enjoy a luxurious service and experience while embracing the wildness.
Additional:
Shout out to Dedy and staff members who offered such above and beyond services. After we left Capella instantly we regreted of not purchasing the coffee soap bars as souvenirs. When I called the Lobby, Dedy arranged to have them delivered all the way from Ubud to Jimbaran to our resort. It's not only my escape experience but also the fantastic people from Capella that left such a deep impression on me. It's definitely a 10/10 experience. I highly recommend to stay.
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Risposta dalla struttura: Dear Guest,Thank you for taking the time to share your experience at Capella in Ubud, Bali. It was a pleasure to read about your wonderful stay, and we are thrilled to hear that you enjoyed the unique and secluded atmosphere of the resort. We appreciate your kind words about our staff members, and we are glad to hear that they made your stay even more comfortable and memorable.We are delighted that you enjoyed the amenities and facilities of the Archiver's room, especially the private pool and the outdoor shower. It's great that you enjoyed the complimentary afternoon tea, cocktails, Indonesian food, and coffee soap bar.At Capella, we always strive to create a memorable experience for our guests, and we are thrilled that we exceeded your expectations. We hope to welcome you back to Capella in the future.Warm regards,The Capella Ubud Team
K-Man
Tenda (con terrazza)
Soggiorno: set 2023
Coppia
6 recensione
5.0/5
Eccezionale
Pubblicata: 16 ott 2023
The Rooms (luxury tents) were exquisitely decorated with a great vintage style with each with its own theme (eg: Captains Tent, Carpenters Tent, Librarians Tent etc..).
The amenities, food, service, staff are all top notch.
The resort is nesseled in the forest which adds to the truly unique and wonderful experience.
Highly recommended!
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Risposta dalla struttura: Dear K-Man,Warmest greetings from your Capella home in Ubud, Bali. Surprises of beauty are wonderful treats for all to enjoy and we’re thrilled you discovered this within our property. Entering the camp is like stepping into a story exactly as you describe it where your imagination runs freely and you can enjoy a carefree adventure. We’re delighted you cherished your escape, you deserve it!Within the camp we have named our tents uniquely inspired by the explorer professions, eg: Captains Tent, Carpenter's Tent, Librarian's Tent etc). Having delicious food and refreshing beverages while on vacation (and camping) is such a necessity and we’re most pleased you enjoyed our culinary offerings. We hope to enjoy the opportunity of welcoming you back someday soon to our small forest paradise, we call home. In Appreciation,Capella Ubud
Utente ospite
Camera Tenda con Vista Fiume
Soggiorno: ago 2024
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 3 ott 2024
Best of best!
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Risposta dalla struttura: Dear Guest,Warmest greetings from Capella Ubud, Bali.We are forever grateful for your valuable time to share such a wonderful description of your experience. We’re thrilled our environment, design and service touched you in such a meaningful way. The Balinese Spirit of Hospitality is such a warm welcoming genuine family style of care and we’re so pleased you enjoyed this within our Capella home. Our design team and owner will be most pleased to know you truly enjoyed the variety of details they so passionately created. It would be a great privilege to welcome you back we would cherish the opportunity of creating precious memories with you then. Camp Regards,Mark SwintonGeneral Manager
Risposta dalla struttura: Dear Valued Guest,Thank you so much for taking the time to share your wonderful experience at Capella Ubud. We are thrilled to hear that our unique tent accommodations and the beauty of the rainforest environment contributed to a memorable vacation, even during the rainy season.It’s delightful to know that the soothing sounds of nature helped create a peaceful atmosphere for your stay and that you enjoyed our authentic Indonesian cuisine. Our team takes great pride in providing warm and enthusiastic service, and your kind words will surely inspire them.We appreciate your tip about WeChat for understanding check-in requirements; we strive to make the experience as seamless as possible for our guests. We hope to welcome you back soon so you can indulge in even more complimentary activities and enjoy everything our lush surroundings offer.Wishing you safe travels and many more adventures.Very best regards, Mark SwintonGeneral Manager
Risposta dalla struttura: Dear Ꮩ࿆Ꭵ࿆Ꮲ࿆.peipei,Warmest greetings from your Capella home in Ubud.Congratulations on your honeymoon. We are delighted that you found peace and relaxation during your stay. It's heartwarming to know that our serene surroundings contributed to your honeymoon.Your understanding of the occasional sounds from the road is greatly appreciated. Rest assured, our team is committed to creating a serene and peaceful environment, and your feedback is invaluable in this endeavour.We hope to welcome you back in the future.Best wishes,MarkMark SwintonGeneral Manager
Risposta dalla struttura: Subject: Thank You for Your Kind WordsDear Feitiandefeitian,Greetings from Capella Ubud, Bali!Thank you for sharing your wonderful experience with us. We are thrilled to hear that you enjoyed your stay in the Rainforest Tent and appreciated the unique atmosphere of our tent camp design. Our offerings and facilities, such as the shuttle service to Ubud town, afternoon tea, and cocktail ritual, enhanced your holiday experience.We are also glad that you had the opportunity to savour our à la carte breakfast at Mads Lange restaurant and took the time to enjoy it.Thank you once again for your kind words and recommendation. We look forward to welcoming you back for another unforgettable experience.Best wishes, Mark Mark Swinton General Manager
Risposta dalla struttura: Dear Guest,Warmest greetings from the healing spring water within Capella Ubud.Thank you for dedicating your precious time to provide us with valuable insight regarding your recent stay at Capella Ubud. Within Capella we endeavor to provide the most personalized guest experience possible and we're most pleased you appreciated our colleagues hospitality. We’re thrilled you enjoyed the Tent accommodation which is nicely situated just above the Wos River enabling you to here the sounds of natural river water and birds amongst the forest. Each tent has their own unique personality and design drawing from cultural and natural elements further enhancing one’s experience. Thank you for sharing your comments regarding our food and beverage offerings which are so important during a holiday. We have attempted to provide the healthiest, freshest and tastiest selections for the variety of global guests we welcome. We hope to welcome you back in the not too distant future. Camp Regards,Mark SwintonGeneral Manager
Risposta dalla struttura: Dear Guest,Warmest greetings from the lush forests of Keliki Valley. Thank you for sharing your valuable time to express your impressions of our camp. We're so pleased you enjoyed Bill Bensley's design, which included his attention to detail, history, and culture. He truly has a gift for bringing vision into reality while creating a magical atmosphere. It's most rewarding to read that you enjoyed all the curated touches prepared by our team to enhance your overall experience. As you rightly express, Capella Ubud is about adventure within the natural environment of the camp. We're most pleased you enjoyed our tents' fun and quirky aspects.We can't think of a greater compliment than a return visit. It would be our absolute pleasure to welcome you back to Capella Ubud in the near future. Kindest Regards,Mark SwintonGeneral Manager
Risposta dalla struttura: Dear Imhy,Dear Guest,Thank you for your recent visit and for having chosen Capella Ubud, Bali. We sincerely appreciate you affording your valuable time and completing our survey which provides us treasured insight about your stay. First and foremost, we would like to express our most sincere apology for the shortcomings you encountered with the public pool project and the service. This will be shared with the management team for their continuous improvement. All your feedback is received with genuine interest towards improvement. Please be assured it’s our greatest ambition to provide every guest with the highest level of service, care and seamless experiences. Kindest Regards,Mark SwintonGeneral Manager
Risposta dalla struttura: Dear Weitengbeiergelvlu,Warmest greetings from your Capella home in Ubud.Thank you for choosing Capella Ubud on your recent holiday in Bali. We appreciate you taking the time to share your excellent feedback with us.We are thrilled you had such a fantastic experience at Capella Ubud. It's rewarding to know that you found our camp concept unique, and our team's hospitality makes your stay so enjoyable. We look forward to welcoming you back on your next visit. Very best regards,Mark SwintonGeneral Manager
Risposta dalla struttura: Dear Guest,Warmest greetings from your Capella Home in Ubud, Bali. The entire camp family joins me in thanking you for the kind words you chose to express your recent stay with us. We’re delighted you found your camp adventure so magical, complimented by the natural beauty, unique design and Balinese hospitality. It would indeed be our privilege to welcome you back someday soon. In Appreciation,Capella Ubud
Utente ospite
Camera Tenda con Vista Fiume
Soggiorno: giu 2023
Famiglia
9 recensione
5.0/5
Eccezionale
Pubblicata: 27 ago 2023
六星級酒店 超級野奢 服務態度超好。房間是很特別的。設施完善。
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Risposta dalla struttura: Dear 河景帐蓬房,Warmest greetings from Capella Ubud.Thank you for taking the time to write a positive review. We are delighted to know you enjoyed the camp facilities, our team services and unique design of the room.We look forward to welcoming you back soon.With best regards,Capella Ubud
Utente ospite
Soggiorno: dic 2023
Coppia
27 recensione
1.0/5
Pubblicata: 20 gen 2024
衞生很差 服務不好 晚上可能沒有熱水
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Risposta dalla struttura: Dear Guest,Thank you for your recent visit and for having chosen Capella Ubud, Bali. We sincerely appreciate you affording your valuable time and completing our survey which provides us treasured insight about your stay. First and foremost, we would like to express our most sincere apology for the shortcomings you encountered with the room especially for the hygiene and hot water supply. This will be shared with the management team for their continuous improvement. All your feedback is received with genuine interest towards improvement. Please be assured it’s our greatest ambition to provide every guest with the highest level of service, care and seamless experiences. Kindest Regards,Mark SwintonGeneral Manager
Utente ospite
Camera Tenda con Vista Fiume
Soggiorno: gen 2024
Famiglia
3 recensione
5.0/5
Eccezionale
Pubblicata: 20 feb 2024
環境適合休息,放空
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Risposta dalla struttura: Dear Guest,Thank you for taking the time to share your experience at Capella in Ubud, Bali. It was a pleasure to read about your wonderful stay, and we are thrilled to hear that you enjoyed the unique and secluded atmosphere of the resort. At Capella Ubud, we always strive to create a memorable experience for our guests, and we are thrilled that we exceeded your expectations. We hope to welcome you back to Capella in the future.Warm regards,The Capella Team