Foto The Compass Rose Ubud

Risposta dalla struttura: Dear Yei Cheng Sin,Warmest greetings from The Compass Rose Ubud, A True Boutique Resort!Thank you for taking the time to share your feedback. We are truly sorry to hear about the disappointing experience you had during your recent stay with us.Please accept our sincere apologies for the inconveniences you encountered. Allow us to clarify some of the points you raised:Regarding the internet connection, we understand how frustrating it was to experience poor connectivity on the last day of your stay. Once we were informed, our team took immediate steps to resolve the issue, however, it did take some time to stabilize the network. In the meantime, we suggested an alternative connection, though we understand it did not offer the same speed or reliability.Concerning the noise from the ceiling, we have thoroughly inspected the area and found no visible entry points for animals. Since our opening, we have not encountered disturbances from native wildlife in the ceiling area. Common animals occasionally found around the resort include lizards, bugs, and geckos, which are typical in our natural surroundings.We are also sorry to hear your concerns about the bathroom floor. Please allow us to clarify that the wooden flooring in the shower is made from naturally darker wood, which may give the impression of dampness. However, we do ensure that it is cleaned and dried thoroughly as part of our daily housekeeping standards.As for the air conditioning noise, after your departure, we checked the unit and noticed it was set to "superpower" mode, which causes the fan to operate at its highest setting. We have since adjusted the default settings to ensure quieter operation for future guests.Cleanliness and guest comfort are among our top priorities, and your feedback helps us to improve in these areas. We have also taken note of your comments and are working to enhance Wi-Fi coverage and overall maintenance in our ground floor rooms.We truly appreciate your kind words about our staff's friendliness, and we regret that we were not able to resolve your concerns during your stay. Please rest assured that your feedback has been shared with our management team for further review and follow-up.We hope to have the opportunity to welcome you back in the future and provide you with a much improved experience.Warm regards,The Compass Rose Ubud