Trova hotel con balconi a Maspalomas

I stayed here in October 2024 and it was an ok stay, unfortunately some issues that occurred has resulted in my review being low. POSITIVES: Firstly I wanted to point out that the hotel is stunning with the refurb, the rooms are large, well lit and have ample storage, plus I love the huge mirrors which are great for getting ready. Check in was impeccable, we arrived late due to the flight time, and reception was a breeze, very friendly and chatty and offered a welcome drink, and bags and suitcases brought to the room. The pool area is great and the sunbeds incredibly comfortable, the only thing lacking would be some background music for ambiance and you are forbidden to play your own music which is a downside as you are treated like a child by the lifeguard. Breakfast was lovely, lots of variety and large open space. This soon changed part way through the holiday after a complaint was made (see more info below). NEGATIVES: - Lifeguard at the pool (older Spanish gentleman) who was incredibly rude throughout our stay, only this one person who always wore a bright highlighter yellow t-shirt. The other lifeguard was friendly and approachable, whereas this lifeguard treated everyone like children and shouted at everyone who had their own towel that we could not use these, we could only use hotel towels, whereas the other lifeguard did not have a problem with anyone using their own towels as well as the hotel towel. He was very aggressive and really made being around the pool uncomfortable. - Safety: One of our friends had a nasty fall at the pool side as she had lost her balance coming down the steps towards the pool. There were no wet floor signs, nor has the floor got any grip. The above mentioned lifeguard again was very rude about this and was not helpful at all. He told her to go to the hospital to get checked out, there is no accident book to document this, and the hotel were clueless at resolving this as of now, it is still ongoing and has been reported to the police to investigate. - Due to the complaint about the accident above, we feel that the hotel were penalising us for this. Examples of this include down at breakfast on the days following the accident, the staff purposely ignored our table for cleaning away plates, no tea or coffee were offered, no cutlery on the table etc. One of our party went to make her own coffee and was told off by a member of staff that it was for ”staff only” however this was after 20 minutes of us being there and seeing the staff offer other tables coffee and clearing away the tables but ignoring our table. This happened each day after the accident occurred of which we had 6 days, a couple of these days we decided against having breakfast at the hotel due to the poor service and went elsewhere. - Room cleaning: As with every hotel I have ever stayed at, rooms would be cleaned daily, there were many occasions that we would hang the ”please clean my room” card on the door when going down to bre

L'hotel gestisce molto seriamente la politica di soggiorno alle tre del pomeriggio.La mia stanza è la più destra, devo camminare molto in hotel perché è un grande hotel.Ci sono due scale.Non mi ha visto con una valigia enorme? Sono felice che possa pensare che sono giovane.Alcuni signori della reception sono ancora molto entusiasta.La stanza è abbastanza grande.La posizione dell'hotel è anche buona. Passeggiare sulla spiaggia inglese per circa 15 minuti. L'hotel non ha un parcheggio, ha bisogno di parcheggio lungo la strada, e la colazione è molto ricco.

''Ci sarebbero 7 giorni da raccontare... Parto col non capire sinceramente quale sia il metro di valutazione che porti ad attribuire 5 stelle a un hotel ( e sono andato a documentarmi prima di scrivere), che seppure maestoso, ben rifinito e pulito, con una posizione invidiabile, si perde in cose basilari addirittura per hotel di categorie ben inferiori. Ma procediamo con l'escalation di alcuni esempi: come la mezza pensione ''forzata'', che non prevede nemmeno l'acqua naturale compresa al pasto, (dato che comunque ci sono le colonnine del ghiaccio in piscina e ad ogni piano), che fa si che per 6 giorni (neanche passati tutti a cena in Hotel, porti a un esborso di ben 27 euro per la voce ”bevande” ( sempre solo di acqua parliamo)... ma d'altronde siamo a un 5 stelle ; come la mancanza totale di predisposizione verso un pubblico giovane o quantomeno non over 70 (credo che sul sito dovrebbero specificare che la struttura è orientata ad ospitare un certo target di clientela ) che prevede che orari, ritmi e spazi comuni siano ad appannaggio solo di taluni e non di tutti e di differenti nazionalità ; come la presenza del personale di servizio, che seppur altamente efficiente, passa a bussare per il rifacimento della stanza ad orari che non sono proprio da vacanza (7.45 am... e se per sbaglio lasci il cartello ”non disturbare” fino alle 9.30 , dato che sei in vacanza e ti concedi il lusso di dormire c'è il rischio che non passi più de tutto) ; come il ristorante ''spagnolo'' dell'hotel con vista sull'oceano , compreso nel prezzo ma che bisogna riservare con 2 giorni di anticipo e che comunque non prevede menù se non per minimo 2 persone (mi è stato detto che i piatti erano tutti minimo per 2 persone e lo chef non poteva fare eccezione) pertanto mi viene declinata la possibilità di accesso. E quando ho fatto presente la cosa alla reception mi è stata fatta pure la battuta ”Se l'anno prossimo trona in dolce compagnia vedremo di riservarle il tavolo migliore”). Potrei continuare ma sono già stato prolisso....Concludo affermando che per quanto mi riguarda il rapporto qualità/prezzo per i motivi sopra esposti e non solo è decisamente inadeguato. Peccato perché a suo vantaggio la struttura offre una posizione privilegiata sull'oceano e le piscine sono invidiabili''.

hotel bello , ottima posizione per la spiaggia di maspalomas con le sue dune e vicino alla spiaggia di melonares (molto raccolta e in quei giorni poco frequentata : splendida) , camera praticamente nuova e adeguatamente ampia, tutto il personale é molto gentile, disponibile ed attento; relativamente all'animazione non saprei dire (visto che ne abbiamo usufruito) ma volentieri possiamo segnalare FRANK per la sua disponibilità e simpatia e per i preziosi consigli . gli italiani sono pochissimi (forse eravamo gli unici) , quasi nessuno parla italiano ma ci si capisce ugualmente; il cibo, come sempre in queste situazioni, non é all'altezza delle aspettative di un italiano

Rapporto qualità prezzo davvero eccezionale (110 euro al giorno in mezza pensione in due). Frequentato quasi esclusivamente da tedeschi ed inglese, con servizio di animazione tutte le sere. Le camere sono abbastanza basiche ma hanno tutto quel che serve, pulizia e cambio salviette tutti i giorni. Personale sempre cordiale e disponibile. Area piscina vasta, acqua tiepida che permette bei bagni, zona idromassaggio, esiste anche un solarium naturista sul tetto. Quanto alla cucina, colazione con in effetti più salato che dolce, in coerenza con il tipo di clientela. La cena ha un po di tutto, sempre carne e pesce e insalate varie. L'acqua la si paga all'uscita dal ristorante di sera in sera, solo 1.50euro. La posizione è comoda, a 5 minuti a piedi c'è autobus Globo sia per il centro (1.40 €) che per aeroporto (3.50€). Il taxi per le due attualmente viene tra i 5 e 6 €. Unico handicap la musica del locale alla base dell'hotel... noi avevamo la stanza dal lato posteriore (piscina, montagna) ed era silenziosissimo. Davanti deve essere un problema perché alla una di notte cantano e suonano ancora, tutte le sere. Nel complesso consiglio a parro di non essere particolarmente esigenti. Non è un 5 stelle! Ma non gli manca nulla. Per la TV, telecomando con cauzione a 5 euro e rainuo sul canale 42 ma... meglio ascoltare la tele spagnola!!

Only home since last wk unfortunately due to family member bn sick wed to shorten r stay we really LOVED the quiet and tranquil vide in the hotel I was happy we’d chosen an adults only place .Staff r caring kind and really hard working the hotel is SPOTLESS .Food in restaurant is good the only NEGATIVE I give on the restaurant is THE CATS wondering around while ur eating discusting .A big shout out to both JOSE AND TOM at reception helping me in any way as to makin sure I got my refund because of having to return home early 10/10 to them both .The resort is a lil bit away from things the hotel needs to stock up supermarket better and for the sake of the GUESTS enjoying times in restaurant THE MANAGEMENT need to hire more staff for restaurant 2 hrs to get 2 courses is just not on .One staff in kitchen and one on floor with restaurant full and also online orders comin in from rooms also is just not acceptable the staff were clearly RAN OFF THEIR FEET .The pool bar is of no significance to the guests as uve to come into main bar/restaurant to let staff no ur at pool bar NOT MANNED full time .Air con in rooms only r room was upstairs .I loved the fact u could what’s app reception rather than goin down to any of ur requirements we got 2 beach towels for r stay and they can b changed twice a wk .Loved the sunbeds directly outside of r room although we didn’t have pool view we were happy where we were .Over all enjoyed r stay would stay again for definite .

First of all I’m not one to let a few bad reviews ruin a holiday before I’ve been there, and me and my girlfriend knew it wasn’t going to be 5*, so here goes. Credit where it’s due, the hotel was clean, along with the rooms, which alongside were spacious enough for us to use. The staff also left a sandwich, fruits and a bottle of water for us as we arrived left completely free which is more than enough and was appreciated. It was easy to check in and out and the staff were welcoming. Food was alright too, I’m not a fussy eater and will eat most if not all cuisines but the food was very ‘samey’ each day, I get they can’t cater to each guests needs individually but some variety wouldn’t have gone amiss. There’s 4 pools too including the children’s one so there’s plenty chance for a swim and always sun-beds available with an umbrella and/or table with a pool bar outside the one pool. However, we were told we had to pay a €50 deposit on arrival which we weren’t told about but it was noted on the Loveholidays app so fair is fair. There’s also no air conditioning in the rooms, just the main reception. You can hire a fan for the room for a €15 deposit and then €2 a day, which will rack up quickly if you’re there a while. There are 4 Irish bars outside the main entrance of the hotel which are ridiculously loud up until 3/4AM so good luck if you’re a light sleeper or have young children. Of course you could close the windows but that’s no use as the noise remains just as loud, plus closing the doors and windows turns the room into a sweatbox so that’s a no go. Some food and drinks also aren’t included in the ‘all inclusive bracket’ so I’d keep an eye on that. If you have a late flight back too, there’s a €30 extra fee to pay if you’d like to keep the room till 6pm if available, otherwise prepare to shower by the pool. Also you have to ask the night before to check if your room is free but we were met with a simple ‘no’ and laughter from the receptionist. The cleaners also broke an aftershave of mine that wasn’t cheap and didn’t own up to it or anything. I understand accidents happen but some accountability would have been nice instead of being told there’s nothing they can do about it as there’s no cameras to prove they did it. All in all, it was a decent holiday but the above negatives left a sour taste making us not want to return.

Très satisfait. Calme, propre, très agréable. Il faut seulement suivre les instructions, car il n'y a pas de réception. Les clés 🔑 sont déposées en avance dans la boîte devant. Et pour ouvrir la boîte, on reçoit le CODE envoyé par eMail en avance. Les clés 🔑 🔑 se trouvent dans la boîte.

This was a last minute holiday for my partner and myself. We had read a lot of reviews and almost did not book because of them. However, I’m not sure where most of these complaints are coming from. As far as noise, we didn’t experience that at all. We could hear the Yomba center slightly, but if we closed our balcony door, we could not hear a thing. We had the apartment with the kitchen and it worked out fine. The place does appear to be a little tired, but they are closing this next month for refurbishment. The bedroom was a bit tight but comfortable. The place was spotlessly clean and the staff was all very friendly. Bottom line I would say the place was basic, but had everything we needed for the price.