Hotel in zona Riserva statale di Qobustan, Baku

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

Sfortunatamente, la mia esperienza presso l'Hotel Menschen Baku è stata deludente e sgradevole. Le foto promozionali non corrispondono alla realtà delle camere, che si presentano con arredi datati e lenzuola logore e grigie. Il materasso è scomodo e la pulizia lascia molto a desiderare, con odori sgradevoli provenienti dai bagni. Durante il weekend, l'hotel diventa un luogo rumoroso e turbolento, con un'alta presenza di clienti provenienti dall'India e dal Pakistan che portano **********, creando un ambiente poco sicuro e disturbante per chi desidera riposare. La vicinanza con altri edifici limita la privacy e aumenta il rischio di intrusioni indesiderate. Nonostante la posizione centrale e il personale gentile, l'Hotel Menschen Baku non è consigliato, specialmente per le famiglie. La scarsa pulizia, il rumore notturno e l'atmosfera poco sicura ne compromettono il valore complessivo. Le foto pubblicate sembrano essere fuorvianti e non riflettono la realtà dell'esperienza degli ospiti. Per chi cerca una sistemazione confortevole e tranquilla, è consigliabile cercare alternative più affidabili e accoglienti nella vasta scelta di servizi offerti a Baku.

Лучший отель, рекомендую, семейный отель Супер отель, стоит своих денег. Отличные большие кровати , хороший душ, просторные номера. Отдыхали семьей. Есть ранний заезд. Спасибо русскоязычному мужчине❤️очень приятно. Номера не ушатанные. Дают воду и кормят завтраком( омлеты, блинчики, каши, сосиски, молочка… шведский стол) отель пошел на встречу и был очень гостеприимным . Один минус, нету маскитных сеток и не работает кондиционер, нам пришлось комаров убивать всю ночь( они очень зверские) В номере гели и вода питьевая

Фотографии отеля на Сайте не соответствуют действительности!!! Отель 3 звезды , далеко не 4 как заявлено в Сайте!!! Ну для Нескольких дней можно пожить !

環境好交通便利，那裡購物與餐飲都很便利，前台工作人員熱情周到，酒店描寫與實際情況一樣乾淨衞生性價比高，值得大家去居住。

離地鐵站近 附近也有飯館 房間整潔乾淨 很舒服