Hotel Quality Inn a Bakersfield

1. Theresa at front desk is rude, unprofessional, has no customer service savvy, no business decorum whatsoever. Moreover, tried to charge guest $30 when guest gave a six hour advance courtesy notice call, that an hour extension is needed from the 11a.m check out time. Not only is that irrational amd a rip off, but there is no hurry for the incompetent housekeeping staff to service rooms let alone in a mainly empty motel of which they do mot properly clean nor sanitize the raggedy rooms anyway. Tried to charge guest at check out, for having to use face towels to clean the room floor from it raining outside Tuesday night 11/2/22 at check in. Yet, she/the motel provided the guest upon check in, with STAINED bath towels towels and a STAINED white blanket that Adriana (the pleasant one) took directly from their lobby closet. Photo's taken. What fee or compensation is the motel GIVING the guest for not supplying clean new linens/towels? What an insult. Stained worn torn towels should be thrown away, not recycled to new guests. Guests do not pay motels/hotels money to be provided with raggedy towels. Also, motels/hotels should never expect let alone voice threats of a charge for using towels fir WHATEVER guests need them for (cleaning or wiping surfaces, menstrual cycle cleaning, showering, bathing, spills, etc etc etc). Moreover, they offered the guest nothing nor any cleaning service after the rain. 2. There are long thinnish bugs in bathroom. 3. The smoke alarm loudly goes off snd it's voice repeats ”FIRE!” every time guests take a hot shower. They have it installed in front of the bathroom door instead of by the window of the room's. 4. The walls and floors/ceilings are paper thin; preventing guests from getting any rest and business calls done. 5. After guests request a corner room in order to avoid as much noise disturbances as possible; they egregiously put large groups of inconsiderate people right above and next to the guest despite there being several vacant rooms further down. They intentionally inflict upon the guest, therefore; sudden heart palpitations from the constant sudden noises/bangs/stomps/throws/drops/rolls/yelling 4:00am onward throughout morning day and night disrupting guests much needed sleep and thus damaging guests ability to function during the day. And they do nothing about it even when guests call the front desk, to make the noise disturbances stop. 6. Unlike other motels; this one does not supply cold filtered water in lobby, nor bottled water. They don't keep the tiny hot water dispenser replenished in lobby, for tea. 7. They dont fix room issues after last guests leave. The lights dont work, the sinks are clogged. They expect guests to go through the inconvenience and disruption and horrible experience of having to request the maintenance guy to enter rooms after guests have settled in/checked in and gotten settled, when the housekeeping staff is supposed to inform maintenance of issues after guests check o