Utente ospite
6 febbraio 2025
Very disappointed with the service, amenities and stressy disorganized kitchen staff and concierge manager . Felt very unwelcomed and taken advantage of. Tourist gouging on taxis and excursions. Over priced cocktails and food. Contracted food poisoning with no responsibility taken from this establishment. Food took 45+ minutes to serve. Sauna was out of order. "Plunge pool" is a one person tub. Jacuzzi was not warm enough and did not have working jets. We received no help or assistance. Our room stunk of raw sewage. Pressure to tip because employees are not being paid fair wages. Not ideal terrain for elderly people or people with mobility issues. Bad experience, bad vibes, don't book here.
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