Utente ospite
28 luglio 2024
We are just finishing a one-week family vaca at this stunning property. We booked through our wonderful travel agent and were delighted to receive an exceptional upgrade. The grounds for this resort and Punta Mita in general are expansive, well-manicured and tranquil. Our room was gorgeous, spacious, and so well appointed. While every part of the vaca met or exceeded our expectations, perhaps the most memorable thing was the service. It was simply flawless from start to finish. Everyone we encountered was personable, attentive, timely, authentic, and laid-back. Employees we interacted with not only helped us, but regularly engaged us in conversation about our lives, spoke of Mexico and their customs, complimented us for practicing our Spanish etc. I also noticed how genuinely kind and warm the staff was not only with guests, but with eachother. My tween noted once that “any request we’ve had, they’ve never said no—they have always said sure or tried their hardest with a smile.” It was an accurate observation—the service was outstanding, even held up against other Four Seasons/Rosewood/Aman properties. I will not name individuals here, bc I would definitely miss someone and feel terrible because everyone was fabulous!! Rest assured, you will be in the most caring hands for the entirety of your stay if you come here. In terms of facilities, the spa was excellent—I am often skeptical of hotel spa value, but the massage I received was one of the best ever. The main pool is peaceful and never crowded, and has good pool food from the same kitchen as the main restaurant. There are many game rooms to keep entertained when the weather is iffy. The restaurants were good, but bc we rarely left the property we perhaps would have loved a few more options on the menu. We are fortunate to be well-travelled, and FS Punta Mita did not disappoint. We will certainly be back in the future for a relaxing and pampered stay.
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