Hotel in zona Masjid Al Hidayah, Nabawan, Sabah., Interior Division

BAD MANNER AND SOME STAFF ARE NOT WELL TRAINED IN THEY CUSTOMER SERVICE SKILL. WHY? When we check in, we was greeted nicely and all was fine, we took the RM120 family room with king size bed and a single bed. During my reservation through the phone, i asked if there's breakfast included and they politely say no. But then my brother in law also took a room as same as mine, with add on breakfast of RM10. So i was interested when my brother in law inform me that there add on that we can add for the breakfast. Since i prefer conveniences to enjoy breakfast in the hotel, i took my time to ask the receptionists at the counter. I didn't get their names thou, but the first staff that was on duty in the evening was polite but then she seem not knowledgeable for my inquires, so she excuse herself to call her colleague. Here where my beautiful evening ruined by RUDE STAFF of yours. Firstly she didn't even bother asking my name and my room number. I was really polite asking her about the breakfast menu of RM10 which i am interested to add on. Is it wrong when your customer asked what kind of breakfast we gonna have ? She then rudely pointed the menu at the counter. I ask her nicely again was this menu for whole RM10 or any other such as buffet or unlimited. Surprisingly her response to me is ”MANA BOLEH SEMUA INI RM10” as she pointed the menu with sarcastic tone. I was upset the way she answered and explained it to me, if only she was humble and explained it to me in a good manners i wouldn't be this upset. I was then furious not because the RM10 but because of her (the receptionist) etiquettes. In past, I worked in a hotel line (hotelier) before and this is not the way we were trained. Obviously this hotel need to train their staffs. Learn to have empathy and love your job. One bad rotten apple will eventually ruins all the good apples. The room only have shampoo and soap as complimentary so do bring your own tooth brush and tooth paste. I do like the family room it is spacious and big and smell nice. But please do improve your customer service. Some are snobbish. Thank you for your attention.

The room a bit spacious for the rate given. They served breakfast for two mean you can only choose one menu for a single one if you choose more they will charge you but i love to eat their nasi lemak. Infront of the hotel there is dobi and alot of restaurant you can choose to eat but the price a bit high. Overall i highly recommended this hotel.

Il condizionatore ha bisogno di servizi, non confortevoli, a tutti i momenti quando il calore esterno è così caldo, nessuna buona muffa fornita, solo una piccola tazza che è già incisa su di esso, nessun caldo all'interno della stanza, Se vuoi fare un caffè c'è un distributore d'acqua fuori dalla stanza ma usa il tuo mug, il cucchiaio è troppo morbido e slim, fortunatamente ho portato il mio cucchiaio quando ho bisogno di distacco.

Nice clean hotel in a good area for restaurants and shops. Has its own ac restaurant which is very good and reasonably priced The outstanding element is the staff. They go far beyond expectations and can only be praised Unfortunately our travel plans were scuppered by a landslide and the staff sorted us out. Well done. Easy access for train to tenom which is a worthwhile day trip.

Some improvement needed in Room Cleaning, stickers on shower wall left by previous guests still seen in Room 206. The Television has no reception and toilet seat cover is faulty in Room 206. Shower pressure is low and inconsistent in Room 201. Breakfast did not offer much varieties. Had lunch at the HornBill, food was delicious though !! Many swimmers in the pool are not with proper attire but in their home clothes..maybe its the local trend?? Beringgis Beach Resort & Spa is a beautiful resort fronting the South China Sea full of activities along the beach. However we find it very hectic to carry our baggages down two flights of stairs followed by dragging them along the pathway to our room. Surely be great help if there is a trolley ramp or Porters to assist !!!

What a great, relaxing place this is! We booked our room by sending them a message in WhatsApp and had no issues. The location is around 15 km south from Kota Kinabalu airport which is great, because you get away from all the traffic noise of the city. You can hear the planes every now and then, but it is nothing like the noise in the KK center. For us the quiet surroundings were the really big thing. There are just a few sea view rooms and even when there were other customers, it was still peaceful and quiet. Sea view rooms have their own pool so most of the time it felt like having an own private pool just for us. The staff is friendly and helpful. They helped us to organise our next destination and also gave a hand when one of us got sick and needed to see a doctor. Their laundry service is great too: we gave a huge bag of laundry to them in the morning and got clean clothes back on the same day. Liza, the owner, is such a great personality and we had a great opportunity to taste a potential new sparkling wine with her. The restaurant is spacious with lovely view to the big yard and to the ocean. We liked their buffet breakfast, but on the last two morning they switched it to à la carte. For us it didn’t make a huge difference, because the food was plenty. It was pretty much the same as the buffet options but served to the table. The dinner menu has more western options than typical Malaysian restaurants. We tried spaghetti, lasagne and fish and enjoyed them all, but at the same time wished more local options. They do have surprisingly good selection of wines from all over the world. In addition to a few glasses of house wine, we ended up enjoying a bottle of Italian pinot grigio on the Valentine’s Day dinner.

The restaurant is relatively expensive compared to typical street food joints. Luckily, there is a really good local restaurant just a short walk away and we ended up eating there our last dinners. The Palm Square shopping area is just a quick Grab drive away and there you can find more local restaurants. Getting there costs 5 ringgits. Sea view rooms are clean and spacious. Shower has warm water, but sometimes it took a while to get it. Water pressure was weak but we managed with it. It is a really nice bonus that the pool is just few meters away from the room. Each room has their own decked terrace with a fan and two sunbeds. Like other have mentioned, there is a beach but it is not very good. They clean it, but the trash from the ocean piles up anyway. Annoying fact that affects so many beaches in Sabah. We spent five nights here and really enjoyed our stay. Highly recommended!

I would strongly recommend thus hotel if you planning to visit Labuan. Its has this class with so much ease you feel so relaxed with very great service from their staff my first time in Labuan and i am very impressed with their hotel service…lastly i must not forget that its a walking distance to their only shopping center or their financial hub:

I servizi dell'hotel sono di punta...pulito e confortevole! Nearby shop e ristorante così facile da trovare cibo e cose