Hotel in zona Our Lady of Lourdes Grotto, Baguio

Been checking in here regularly since November for business purposes. This is actually a good hotel specially for a quick fix for a back to back meeting or a long days work. Rooms are clean and necessary sanitary protocols are intact specially being a rooms division manager and working in the industry for almost 12 years i can personally attest that they are maintaining cleanliness on their rooms... Wifi is good though you need to re log in every 5 min of down time,,, though again its good when in use... overall this hotel is really qualified for a 3-4 star review... unfortunately they hired a someone that pulls them down... a rotten apple mixed with good ones... their front office agent named “LYN” made our stay here terrible specially when shes on duty.. (We are having a pleasant stay though when shes on day off or areadly off duty) Take note that we are staying on this property for 5 or more times per month. At first meeting, she even mentioned they dont accept card transaction, as mentioned i told her that im a rooms div manager and i can see a credit card terminal, even offered to teach her how to use it. And yes!!! Its confirmed that she really doesn’t know how to use one. Next is fro a simple request for a simple shampoo, borrowing of extra slippers, all this request are all being denied by this front office agent named LYN... Oh did i forget to mention that its hard to contact the front desk when shes on duty on graveyard? Again we are exactly on point shes sleeping on duty!!! I just dont get the point why does lyn always ask for my id when checking in well in fact all of her colleagues does not do this as im already on their records,,, maybe she also doesn’t know to use the system... lastly we ordered food outside as their resto is close... ever since it is being directly delivered by their staff after the food is being handed to the fo... I dont know if her stupidity struck again and just decided to ask me to go down and pick it up even lying that she only has the guard with him,, after mentioning to her that its always being delivered here on our room, then instantly one of the hk guys gave it with all respect.. To the general manager of this eurotel property, maam / sir, this agent will pull your property down. I really hope that necessary actions will be done. I also understand that maybe she is just hired recently and lack of training is not given due to the pandemic. But being a seasoned hotelier, this type of attitudes are usually untrainable already specially for someone working upfront.. I guess we already know what im suggesting. The guy front office supervisor is someone to commend though adding the new hk male attendant,,,actually all of the staff except Lyn...again a rotten apple on a set of good ones.. 😔

Uploaded herewith is a photo of an advisory by Baguio Burnham Suites management regarding the LIMITATION in their supply of hot water. This photo was taken inside my hotel room, after I checked-in the hotel. The hotel management should have been honest enough to publish the same advisory in their website. I checked their website BEFORE booking a 9-night stay in their hotel. Had I read their advisory in their website at that time, I would NOT have booked a stay in their hotel at all! When I actually checked-in Baguio Burnham Suites hotel, I discovered that the problem with their supply of hot water was MUCH WORSE that what their advisory admits. The hot water failed literally everyday that I was there. Engineering came twice to try to fix the hot water problem, but the ”fix” did not last! I had to take FREEZING showers in the bathroom twice. This was because Baguio City has COLD weather and there was NO hot water. I asked myself, how about the men's restroom in the ground floor of the hotel? Does it provide hot water? I tested said restroom for 5-10 minutes. NO hot water. I had to check-out of the hotel, after a stay of only 3 nights. I did NOT use the remaining 6 nights of my booking. In a cold climate, NO reliable hot water! Unbearable!

Questa è la nostra prima volta con Microtel da Wyndham Baguio. Ci siamo trasferiti per 3 giorni e 2 notti con la mia famiglia, abbiamo avuto una fantastica esperienza. La zona e la stanza sono pulite, il lobby puzza meraviglioso. Il colazione complementare era anche buono, il gusto, i servizi e la selezione erano accettabili. Il Wi-Fi è buono, ma a volte si sta tagliando in e fuori (ci siamo rimasti nel terreno inferiore). Ma una cosa che ha reso questo hotel magnifico è la gente. Il personale del desk front are professional, reliable, and courtyard. I custodi della casa vi salutano con un sorriso, anche le guardie di sicurezza sono ospiti. La posizione è stata anche un grande plus. Sicuramente saremo indietro. Mantenetelo in alto 😀

New hotel. Good position less then 10 minutes taxi from city center. Nice pool. Good breakfast. the only negative thing about the TV is that there are no TV channels available only youtube and the other application of the smart tv like netflix but u have to use yours personal account .

We stayed for a week (7d 6n) It was a charming hotel that overlooks the mountainous Baguio City. Staff were accommodating, professional and friendly. My only downside is that there’s no shuttle to pick us up or drop us off to our preferred destination especially one night that we finished shopping at SM Baguio not so late at around 8 or 9pm and there were no taxicabs around. We were neglected by the SM’s dispatcher so freezing and inconvenient as it is, I called the hotel to pick us up since we were having a hard time booking a grab taxi. It is always drivers are busy all the time. The first lady at front desk wasn’t that helpful. She just gave a “wala na kaming magagawa” answer but the second front desk lady was accommodating and went the extra mile so kudos to her. Shout out to our housekeeper lady Grace who also is friendly and courteous and gave us all the amenities we needed. Replenished our sheets reqularly. Above all it was an above average stay but not as perfect since there were minor areas like, the bathroom sewer stinks, which I think they are aware of, no shuttle, the balcony is fine coz we were at the corner facing both the vines with some noisy construction workers chatting but tolerable and pine trees on your right. You have to lean over to get a good view but be extra careful for you might fall to your death. It was a charming and promising hotel. We might consider to comeback and tell this to friends, relatives and close loved ones.

Everything is good, breakfast, halo-halo is the best! Reception staff Jessa is very accomodating as well as the rest. Nurse Jay-Ar is excellent in taking our blood pressure, taking & retaking again after finding out that we 4 seniors have high BP. He even gave me paracetamol to lessen my headache. What a very responsible nurse. The staff at the coffee shop were all attentive & superb too. Concierge & maintenance guys were very helpful too. The only downside is Baguio is not as cold as it used to be 30-40 years ago. Therefore I strongly suggest that rooms should be airconditioned for more comfort. In all, we highly recommend Le Monet to everyone.

Molto bello e classico posto molto vicino a tutti. Sicuramente tornerà qui una volta che torniamo a baguio il cibo è anche delizioso e il personale è stato amichevole 🤩🤩🤩

The room is superb, clean, smell good and big. The balcony with breathtaking view. The staff is so polite and best service given to each guest. The restaurant is super good (you must try the steak). I am sure, I will return to relax in this hotel again. Let the photo attached speak for itself 👍👍👍👍👍👍👍👍

Away from city notice but close enough for a cheap Grab 70p ride or ride on jeepney thats only 16p to SM

Questo è un posto molto bello per riposare non solo per le coppie, ma anche per i viaggiatori soli che volevano sfuggire alle stressose congedo di lavoro e spostarsi da cose che rendono la loro vita pesante.