Hotel in zona Burnham Park, Baguio

Been checking in here regularly since November for business purposes. This is actually a good hotel specially for a quick fix for a back to back meeting or a long days work. Rooms are clean and necessary sanitary protocols are intact specially being a rooms division manager and working in the industry for almost 12 years i can personally attest that they are maintaining cleanliness on their rooms... Wifi is good though you need to re log in every 5 min of down time,,, though again its good when in use... overall this hotel is really qualified for a 3-4 star review... unfortunately they hired a someone that pulls them down... a rotten apple mixed with good ones... their front office agent named “LYN” made our stay here terrible specially when shes on duty.. (We are having a pleasant stay though when shes on day off or areadly off duty) Take note that we are staying on this property for 5 or more times per month. At first meeting, she even mentioned they dont accept card transaction, as mentioned i told her that im a rooms div manager and i can see a credit card terminal, even offered to teach her how to use it. And yes!!! Its confirmed that she really doesn’t know how to use one. Next is fro a simple request for a simple shampoo, borrowing of extra slippers, all this request are all being denied by this front office agent named LYN... Oh did i forget to mention that its hard to contact the front desk when shes on duty on graveyard? Again we are exactly on point shes sleeping on duty!!! I just dont get the point why does lyn always ask for my id when checking in well in fact all of her colleagues does not do this as im already on their records,,, maybe she also doesn’t know to use the system... lastly we ordered food outside as their resto is close... ever since it is being directly delivered by their staff after the food is being handed to the fo... I dont know if her stupidity struck again and just decided to ask me to go down and pick it up even lying that she only has the guard with him,, after mentioning to her that its always being delivered here on our room, then instantly one of the hk guys gave it with all respect.. To the general manager of this eurotel property, maam / sir, this agent will pull your property down. I really hope that necessary actions will be done. I also understand that maybe she is just hired recently and lack of training is not given due to the pandemic. But being a seasoned hotelier, this type of attitudes are usually untrainable already specially for someone working upfront.. I guess we already know what im suggesting. The guy front office supervisor is someone to commend though adding the new hk male attendant,,,actually all of the staff except Lyn...again a rotten apple on a set of good ones.. 😔

Uploaded herewith is a photo of an advisory by Baguio Burnham Suites management regarding the LIMITATION in their supply of hot water. This photo was taken inside my hotel room, after I checked-in the hotel. The hotel management should have been honest enough to publish the same advisory in their website. I checked their website BEFORE booking a 9-night stay in their hotel. Had I read their advisory in their website at that time, I would NOT have booked a stay in their hotel at all! When I actually checked-in Baguio Burnham Suites hotel, I discovered that the problem with their supply of hot water was MUCH WORSE that what their advisory admits. The hot water failed literally everyday that I was there. Engineering came twice to try to fix the hot water problem, but the ”fix” did not last! I had to take FREEZING showers in the bathroom twice. This was because Baguio City has COLD weather and there was NO hot water. I asked myself, how about the men's restroom in the ground floor of the hotel? Does it provide hot water? I tested said restroom for 5-10 minutes. NO hot water. I had to check-out of the hotel, after a stay of only 3 nights. I did NOT use the remaining 6 nights of my booking. In a cold climate, NO reliable hot water! Unbearable!

Questa è la nostra prima volta con Microtel da Wyndham Baguio. Ci siamo trasferiti per 3 giorni e 2 notti con la mia famiglia, abbiamo avuto una fantastica esperienza. La zona e la stanza sono pulite, il lobby puzza meraviglioso. Il colazione complementare era anche buono, il gusto, i servizi e la selezione erano accettabili. Il Wi-Fi è buono, ma a volte si sta tagliando in e fuori (ci siamo rimasti nel terreno inferiore). Ma una cosa che ha reso questo hotel magnifico è la gente. Il personale del desk front are professional, reliable, and courtyard. I custodi della casa vi salutano con un sorriso, anche le guardie di sicurezza sono ospiti. La posizione è stata anche un grande plus. Sicuramente saremo indietro. Mantenetelo in alto 😀

We thoroughly enjoyed our stay at Sotogrande Hotel in Baguio. The room was clean, spacious, and comfortable, and the breakfast offered a fantastic variety of choices. However, what truly stood out to us was the exceptional service we received after we checked out. We accidentally left our luggage in the taxi, and the hotel staff went above and beyond to help us. Andrei Mendoza and John Lloyd Mercado not only assisted in tracking down the driver, but they also coordinated with the police and arranged for our luggage to be shipped to our home address. This level of dedication was far beyond their duties, and it truly showed their commitment to their guests. We believe Andrei and John Lloyd deserve special recognition for their outstanding customer service and genuine care for their guests. Their hard work and compassion make a significant difference, and it’s exactly this kind of service that makes Sotogrande Hotel stand out. Thank you for an unforgettable experience!

We stayed for a week (7d 6n) It was a charming hotel that overlooks the mountainous Baguio City. Staff were accommodating, professional and friendly. My only downside is that there’s no shuttle to pick us up or drop us off to our preferred destination especially one night that we finished shopping at SM Baguio not so late at around 8 or 9pm and there were no taxicabs around. We were neglected by the SM’s dispatcher so freezing and inconvenient as it is, I called the hotel to pick us up since we were having a hard time booking a grab taxi. It is always drivers are busy all the time. The first lady at front desk wasn’t that helpful. She just gave a “wala na kaming magagawa” answer but the second front desk lady was accommodating and went the extra mile so kudos to her. Shout out to our housekeeper lady Grace who also is friendly and courteous and gave us all the amenities we needed. Replenished our sheets reqularly. Above all it was an above average stay but not as perfect since there were minor areas like, the bathroom sewer stinks, which I think they are aware of, no shuttle, the balcony is fine coz we were at the corner facing both the vines with some noisy construction workers chatting but tolerable and pine trees on your right. You have to lean over to get a good view but be extra careful for you might fall to your death. It was a charming and promising hotel. We might consider to comeback and tell this to friends, relatives and close loved ones.

Best value for the space. Stayed here with friends years ago. Came back with family. Air conditioned room good for 5 adults and 1 infant. Upon entering the room, looks it had it shares of fun times already. But once the lights are open and blinds are up and Aircon is open the room feels more homey. They have ample parking space but best to get to park out the lobby. Basement parking is quite cramped and also stinks of cigarette even if there were a bunch of no smoking sign. The hallway also sometime smells like cigarettes. Initially was informed that breakfast was plated but it was buffet breakfast. Breakfast had cereals, chicken soup on both days, two kinds of rice, 3 kinds of viands, diy salad and two kinds of fruits. Coffee, hot chocolate, juice and water. Everything was edible but not that good. 😆 location is also good since baguio has number coding on weekdays. Having ascending part of session road closed was a bit hassle but easy to go around. Beds were comfy, restroom was clean enough. Elevator in hotel is not working 24 hours unless you have bags need to be lifted. Overall nice stay. Budget and comfort was hit 🎯

Enjoyed again our stay at The Plaza Lodge. Also stayed here last year for our annual retreat. Generally, services are okay including the lobby, cafe, room, bfast buffet and their value-for-money shuttle service. However, the bathroom area (of room 611) needs to be fixed since water is accumulating on the floor and this is a potential hazard and cause of accident because of stagnant water on the floor. Mgt shd fix this right away. Thanks.

The room is superb, clean, smell good and big. The balcony with breathtaking view. The staff is so polite and best service given to each guest. The restaurant is super good (you must try the steak). I am sure, I will return to relax in this hotel again. Let the photo attached speak for itself 👍👍👍👍👍👍👍👍

This Hotel is very cozy breakfast buffet and staff is wonderful.It is not far from the city easy Cab access if you don’t want to drive. Very safe location walking distance to Right Park and Botanical Garden. It’s nice i end up extending.

We recently stayed for a night at Lee Boutique Hotel. The hotel is perched at the top of Baguio, offering a quiet retreat away from the hustle and bustle of the city center, though this means it's a bit far from most main attractions. The accommodation itself was basic—adequate for a short stay but nothing particularly remarkable. However, the check-in and check-out process left room for improvement, as the reception was notably slow. Overall, it's a decent option for those seeking a more secluded spot in Baguio, but there are areas that could be enhanced to elevate the guest experience.