Pennyhill Park Hotel and Spa

We visited Pennypark Hill in the pre-Christmas season. Customer service is impeccable. Food is delicious, particularly in Latymer, where it is impeccable. Rooms are cozy and elegant, boasting beautiful views looking on to the grounds. I enjoyed what was perhaps the best facial I ever had at the Spa and the pools and gym facilities are top-notch. The most important part and most memorable part of our experience was the kind attention we received from the staff from the first minute we walked in. Bianca, Amy, Ayumi and every other staff person with whom we interacted were the epitome of professionalism and kindness. We were made to feel as though we were visiting the home of a (very rich ) friend. If you’re looking for a very, very special overnight or weekend out of London, Pennypark Hill should not be missed.

We went to Pennyhill Park Hotel for Afternoon Tea, and the whole experience was fantastic. All the Staff were friendly including Arish. He was very friendly and polite. Great customer service and the food was delicious. Highly recommended, and hopefully we will come here again in the future.

A beautiful place for a relaxing night away. The spa facilities are unmatched and the food fantastic. Rachel Stevens went out of her way to make our visit special for our friends birthday. Would highly recommend a visit and can’t wait to come back.

We arrived with not knowing what to expect, but we were blown away, the hotel is stunning! Our room was perfect, very spacious and beautifully decorated. We visited the spa area, both indoor and outdoor pools were great. In the evening we ate in the restaurant and the food was fabulous. We had a brilliant stay and will definitely be back.

Friendliness and helpfulness of staff was top tier. Staff were very attentive and easy to speak to, in particular Tasha, Olga and Sakkain. From arrival I was treated with respect and professionalism. My luggage was taken to my room for me by Tasha which was nice after a long drive. On arrival to the room I did not think it suited my needs so contacted Tasha and asked for a room change. Tasha was on it immediately and came and offered me a free upgrade to a more suitable room. I have a disability and have issues with my mobility, I really wanted to go on the nature path however thought it would be difficult as there was a load of stairs and steep hill to get on it. Olga at reception was so lovely, she held my hands and help me down the stairs on the path and came back for me once I was finished. She even walked me to my room to make sure I was ok. I went to the hillier restaurant and had lunch, the food was ok but I did not fancy anything on the list so asked if I could have a mai tai, omg Sakkain was an angel and made me the best Mai tai I have ever had! It was so good asked him to make me another for my dinner and he did not disappoint! The dinner unfortunately was not the highlight of my stay, I have already given my feedback so will leave it there. The spa was amazing, my massage by a male therapist was so amazing and he was very attentive. The spa facilities was one of the best I've ever been to, the staff was very nice and helpful. The heated hydropool was heavenly! All the rooms with different scents was so refreshing and the relaxation room was lovely. Free fruits and flavoured water was the cherry on top..xx Overall very nice stay.

We came for a birthday celebration and had the best time! Spent two days at the spa and had a great experience, whilst feeling we could stay for much more. We enjoyed the many pools and saunas/wet/salt rooms. We had a couple of meals and drinks by the pool, in the spa and at the Hillfield restaurant which were perfectly cooked, bit pricey but an example of you getting what you paid for. Our room was beautiful and immaculate when we arrived with robes ready and a lovely coffee machine which was perfect after the ling drive down. We will definitely be back.