Château de Bagnols

Wonderfull experiece. It looks amazing, service great and the food was excellent! 🤩 Will definitely go back there again.

This was our fifth visit here over 25 years or so. Our first visit was shortly after the chateau opened after a major refit and under the personal hand of Lady Hamblyn. While the first two stays were magical, with a plethora of friendly, helpful staff, it probably failed to make a profit and it was inevitably taken over by a hotel group. Nonetheless, two further visits proved delightful, especially in the newly built annexe which has modern layout and bathrooms, with walk in showers. This year we returned and were grievously disappointed. I would state that all the following comments were put to the receptionist at our checkout with a strong suggestion that management and/or a director contact us to discuss further. We did receive a somewhat underwhelming response. My second main point is that several other recent reviews mention the scarcity of staff, poor breakfast offering and general laissez faire attitude. Read the negative reviews carefully before booking and don’t be seduced by the setting. For guests who don’t remember what great service is, or are happy with a self service approach, they won’t have an issue. For people who want a hotel to know how to run a proper 5 star hotel, this one isn’t for you. This hotel has been, and could be again, one of the world’s great hotels but the service severely impacted on our enjoyment. 1. Absolutely no staff anywhere. We saw more gardening and housekeeping staff than general staff. Not once were we approached to ask if we wanted a drink when we sat for several hours on the main terrace. 2. Unwelcoming. Not once did anyone put out the outside cushions or open the parasols on the main terrace overlooking the vines. Inevitably very few guests lingered around the hotel during the day and there was no atmosphere. The outside tables and some of the loungers had bird mess that remained uncleaned during our stay. 3. Crass dining service. On the first evening we had booked to eat in the main restaurant, when we arrived we were told we couldn’t eat outside because it would “spoil the gastronomic experience.” As the guests we thought we could have made that choice for ourselves and went elsewhere. On the second evening, we wanted a very simple supper outside, as has been our habit previously. After much harrumphing they decided we would need a room service meal which we then put in a table, brought some cushions and had a pleasant, if lonely time. No one bothered to remove the cushions for the next 24 hours. 4. Dining staff are inexperienced. One of the waiters at breakfast stank of cigarette smoke, having rushed back from a crafty fag break, to help guests use a thermos flask (!) to pour our coffee. 5. Breakfast very lacking, a hotel at this level would normally showcase local produce (jams, breads, cheeses etc). Everything here was minimal (only one loaf to cut) or reminded us of a Premier Inn. No one offered coffee, we were expected to pour it from a thermos flask, which didn’t work. Surely a N

We are here at Chateau de Bagnols right now. And so far can confirm that it is a stunning place,I don't think I have to repeat all what has been said. But Service! The welcome was wonderful, friendly and warm. A very nice gentlemen that also took care of our car. Some information concerning breakfast and the amenities of the hotel would have been nice though. Breakfast was underwhelming! Filter coffee in a thermos, no choice of espresso or other coffees. Choice of food was definitely not 5 star worth. No plates at the buffet either until we asked for them. Bread and cakes has no napkin to touch and cut. Green flies all over the baskets. That was a bit disgusting. breakfast closes at 10.30. At 10.23 when taking something from the buffet we where approached and told that it closes in 2 minutes. Not 1 minute later, they started clearing it. Walking out to the gardens afterwards we saw that all tables on the way where still with dirty dishes and everything. No staff in sight. Why not clearing the dirty tables before emptying the buffet? Tonight we have a reservation at the restaurant. I do hope service is better then!!