Château de Bagnols

We have been coming to the Chateau for 20 years and have never had need to point out issues. Been absolutely excellent in previous years. We use Relais et Chateau for all our hotels in Europe. You seem to have a new team in the area in front of kitchens. Not successful in my opinion. Issues: 1. Confusion at breakfast on both mornings regarding teas and coffees order. 2. Ordered a glass of red wine, second afternoon, was end of bottle so dregs ruined taste after 50% drunk. 3. I had already paid for second evening meal after the meal and then one of your team came over and was verbally aggressively, imo, wanting to know why I was leaving without paying. 4. NO hot meal available at breakfast first morning, hot plates had not been replenished. 5. Chicken on second evening had clearly been cooked earlier, possibly kept in a hot plate, so dry and tough to cut. 6. Wine choice severely limiting unless you want a full bottle. 7. Food choice, at least on Mondays and Tuesdays is very limited.