Limmathof Baden - Historisches Haus & Spa

半夜門壞了，外面關了半小時

I would like to inform people when booking online for this hotel and Spar that you may not end up in the historical beautiful old hotel we thought we were booked into when booking online! We were directed to a modern hotel away from Spar which sadly was not up to standard. And certainly not a Boutique Spar! We felt misrepresented and very upset as we had travelled three and half hours to get there from home! My sister was visiting from SAfrica and I wanted to surprise and spoil her with a Spar get away! The Reception staff were welcoming and had helped us with directions as even our GPS coordinates were taking us around the block several times. Speaking to the Receptionist, she informed us that we were in fact not staying in the Historical building but their other sister hotel and this was why we could not recognize the hotel! We were looking for the Historical building that we had viewed on the website and booked! Interesting to note that several other guests experienced the exactly same issue! However based on our feeling of misrepresentation and the sub standard hotel, we were not willing to stay there, so we left! We were informed that we would not receive a refund of nearly 1500 francs for our three day stay! This hotel was far from up to standard! Floors dirty, scratches snd scuff marks all over the floor, hardly any furniture, just generally a very shabby appearance! The room had two camp beds ( it looked like) pushed together, with thin mattresses!! The curtain was too short and looked shrunken! I can honestly say it was not a place that I would choose in the first place and my booking was based on the other views of a beautiful looking old character hotel! We loved the look of the Spar inside the buildings, with lovely photos showing a really welcoming pleasant look and experience! There was also not hotel parking! One would need to walk a distance to get to the Spar which for us was the main purpose of our visit!! I feel it only right to inform others when booking on the online site that you may very well experience same problem as us! All in all a very disappointing experience!! We ended up driving another three and half hours home !!

Das Personal im Hotel & Spa hat uns sehr freundlich und zuvorkommend empfangen. Die Suite war der reinste Hammer! Auch war die Suite sehr sauber. Mit 2 Privaten Eingängen waren wir sehr positiv überrascht. Vom Parkplatz läuft man noch ca. 800 m, aber es ist ein schöner Weg bis dahin, alles am Fluss entlang. Es gibt leider nur 4 Sterne, wegen dem Frühstück. Die Auswahl war sehr minim, die Gipfeli waren leider zu Fettig und der Kaffee war schlechter als den man sich selber in der Suite machen konnte. Das Personal im Restaurant/ Frühstückbereich hat mit nur sehr wenig Motivation gearbeitet, das haben wir demensprechend auch gemerkt. Das Restaurant werden wir nicht mehr besuchen. Sonst war alles sehr, sehr schön. Wir durften uns sogar noch weitere Suiten anschauen mit eigenem Whirlpool, Sauna oder Dampfbad mit eigenem Wasserbett was man für ein paar Stunden reservieren könnte. Da lässt es sich bestimmt gut Abschalten und Erholen von dem ganzen Alltagsstress. Das werden wir bestimmt mal ausprobieren.