Utente ospite
4 giugno 2024
We had a mixed experience. Room would be convenient to the Festspielhaus, but it’s a bit of a walk to the City Center. The room was basic but adequately comfortable. We stayed a month in Germany, and this was our least favorite hotel of the stay when considering all factors. There is an elevator.Breakfast was basic but adequate. Pretty dining area. Parking is nearby, but the older woman working at check in was very distracted and did not give directions. She seemed irritated checking us in which we did not understand because the only thing we asked of her was to tell us where to park. Maybe she was having a bad day? Later, a younger female desk clerk helped us download an app so we could park in front. She was very pleasant. Unfortunately, she told us that even though there is a 2 hour limit, we could keep adding time until we returned from our walk, but the app refused to allow us to do so, so we had to walk back cutting our time short, and add more money. Then we found out the extended parking was just on the other side of the playhouse! We had an irritating and unnecessary situation. At check out, I was quoted in euros for the amount we had booked, so I readily signed the credit card receipt. Later, we noticed that the very soft spoken woman we had at check in, had converted it to US dollars. We never do this because the exchange rate is much higher than paying in euros. She never asked us and in all of our other 30 nights in Germany on this trip, no other hotel did this. Ok, it amounted to only $5 US dollars more, but I advise people to check when they pay their bill. The experience at a hotel is often dependent on the staff and this woman left much to be desired.
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