Hotel in zona alt, Bad Sackingen

I had booked 3 rooms for myself and my family for 6 nights to visit the lovely city of Basel and the rest of Switzerland. Even though the country and city were beautiful there were a few things that were not acceptable. Firstly, I was disappointed that there were no complimentary water bottles in the rooms, unlike any other Marriott rooms I have stayed in. During our stay, Sarah was always kind enough to provide water bottles when asked which made our night. However when I asked for water again on our 3rd night via the Bonvoy App, someone very rudely rejected my request, as you can see in the below screenshot of the message from the app. It was not pleasant and made me feel very uncomfortable to ask for a bottle of water. Being a Platinum member I did not expect to be spoken to that way for a bottle of water. Secondly, on my last night, I spoke with Sarah regarding my F&B credit that I chose upon check-in and it was mentioned that I was entitled to 10CFH per person per room per night. I double checked if it could be accumulated and then used in one go and I was told I could, so I decided to have dinner with everyone on our last night. When I checked-out, a man who came from the restaurant and checked out my rooms, I confirmed with him if I could get my F&B credit applied and he said yes, he rushed my check out and went back to the restaurant. When I received my final invoice online a few hours later with only say 1 day's F&B credit applied and not all for the 6 nights I was led to believe I could have. I was told I could get 10CHF per person per room night which is 20 x 3= 60, 60 x 6 = 360 CHF F&B discount as per Sarah and that she would write notes on my reservation so that the discount could be applied. If you see my invoices attached below, only 20CHF was applied for the whole duration. Can you please apply the discount that I was verbally told and confirmed several times as I was ordering the food and as I was checking out and compensate/refund what was charged on my card? I am very upset that there was not cohesive communication between the receptionists, I was being given incorrect information every time I spoke to a different person at the Front Desk. Thirdly, I was only told by Sarah that my postcards would be sent complimentary as I asked how much it would cost, she mentioned it would be complimentary, yet I received a separate invoice for the postcards. I would not have minded paying however telling me it's free and then charging me is unfair and not truthful. Is it how Courtyard Basel treats all their guests? I would like to be compensated, if it was verbally spoken it would be, it should be free, not charged when I am not aware. Lastly, staying for 6 nights you'd expect the room to be cleaned not just tidied... however none of the water bottles that were finished and empty were removed from the room. for 3 consecutive nights, the empty water bottles were left in the room which by the time we left had accumulated into a pile o

Si trova accanto al fiume. Circa 10 minuti a piedi dalla stazione FFS di Basilea. Dal momento che è un budget è di dimensioni piuttosto compatte, basta avere spazio sufficiente per 2 persone. Come puoi vedere nessuna porta per il bagno. Tuttavia è pulito e abbiamo avuto una bella vista dalla finestra. Buono per un soggiorno di 1 notte.

Questa catena può diventare leader mondiale. Formula intelligentissima. Posizioni comode, sito prenotazioni preciso e veloce, camere essenziali ma letti comodissimi, pulizia al massimo, cambio biancheria preciso e ”green”, bagni piccoli con doccia ma efficienti, attenzione massima ai materiali di consumo, TV modernissime, ottime colazioni a prezzi buoni. Massima efficienza al check in senza check out, ottimi orari. Sempre ottimi parcheggi o addirittura garage gratuito. Prezzo camera irrisorio. Questo Hotel in specifico: ottima soluzione, hotel modernissimo perfettamente efficiente, ottima assistenza, camere nuove. Ottima pulizia. Garage gratuito ok - molto importante. Ottima colazione. Buona posizione di fronte ad un centro commerciale e vicinissimo ad una eccellente steakhouse (Mendoza).

This guesthouse far exceeded our expectations- Melissa and team have only taken it over in the last month and the work they’ve done already is breath-taking! The service we received from every member of staff was over and beyond what we could have hoped for. The restaurant, the cocktails, the food - everything was exceptional. So glad we didn’t stay at one of the spa hotels- they were nearly 4 times the price but guaranteed they couldn’t have given us the service we received here. We ate dinner on the first night, which was extremely good and tasty as well as having lunch the next day here. Really couldn’t recommend it enough. Make sure to ask to try the Duck Gin!

We had a really enjoyable 3 nights, the two best attributes are the very friendly and helpful staff, and the complimentary bar. The rooms were well fitted out and modern, had a lovely stylish bathroom, very comfortable beds, and crisp linen. The continental breakfast was excellent with a wide choice of regional produce including fresh baked rolls and cheeses. My only surprise was that there was no air con as kr was the height of the heatwave, but the hotel staff gave us an excellent fan which aided sleep. There could be a place to sit inside which is quiet and away on its own. Felt calm, relaxed and taken care of at the end of the stay and would definitely come back or try other Accor hotels.

Accoglienza perfetta. Receptionist molto gentile e professionale. Ambiente molto discreto. Presente anche un bar all'interno della struttura. Ricezione sempre aperta e possibilità di acquisto di bibite e leccornie. Camera molto accogliente Letto comodo e spazioso. Bagno di medie dimensioni ma doccia grande con sapone incluso. Molto ben isolato da ogni tipo di rumore. Pulizia davvero impeccabile. Possibilità di fare colazione. Check-out automatico molto comodo. Parcheggio disponibile ad un prezzo modico. Tutto davvero perfetto.