Hotel in zona Kur Park, Bad Doberan

Positives: The location of this hotel is absolutely stunning, with great facilities and beautiful, spacious rooms that exceeded our expectations. The breakfast offerings, both a la carte and buffet, were very good. The kids club is a brilliant addition, providing a kindergarten-like environment where children can spend the day with great staff and enjoy lunch. Some negatives (not all): Having stayed at several Leading Hotels and as frequent guests of other 5-star establishments, we found numerous drawbacks at Heiligendamm. The service staff lacked a “can-do” attitude and authority, often communicating poorly among themselves. The hotel had hired a lot of teenagers for the peak season, which might be financially smart for them and could have been great for guests if they were properly trained. During our eight-day stay, the phrase we heard most from the staff, aside from greetings, was “I’m so sorry.” So sorry for e.g.: our kid’s pasta with tomato sauce being an hour late, a salt shaker collapsing all over a main dish, bringing a club sandwich instead of the ordered dish after half an hour, and the valet leaving the front trunk (frunk) of my car open overnight in the pouring rain. This was the first thing I saw in the morning as I removed the curtains, and given that my car is quite expensive, this should be a complete catastrophe for any hotel. Well, not Grand Hotel Heiligendamm. We paid €30 for valet parking per day, and this is what they accomplished. Apologies were abundant, but solutions and suggestions of compensations were of course not. It took us almost 30 minutes to get a drink order at the pool every day, which was absolutely ridiculous and frustrating. Additionally, there was about a 50/50 chance that you would need to call out to waiters to get service while seated. Forget the concierge; we asked for help with booking a ferry, and they asked if we had tried Google. You meet teenagers at breakfast, reception, concierge (which is just the people at reception), lunch, and other areas throughout the day. While most are very pleasant and smiling, they lack the experience to handle situations effectively and seem unaware of what the standard of the hotel should be. Complaining to them felt like a waste of time, so at checkout I didn’t even bother. We stayed for seven nights, and there was no “How was your stay with us?” because the clerk probably didn’t know that this is a question you normally ask a guest when they’re about to leave and pay an additional several thousand euros for food, drinks, and parking. We had hoped this could become a new summer holiday spot, but the beautiful surroundings were overshadowed by constant frustration over poor service. We observed obvious frustration from several other guests as well, every single day. This was a major letdown for a hotel that should be performing far better given its heritage and as part of Leading Hotels. For the hotel: You need to be way, way better than this. For potential gue

Spent three nights here, two rooms. The hotel is located very conveniently by the beach, with private parking (bit pricey at 13 Euro/day). The rooms are well appointed and spacious. We also had the room Schwalbennest, which, at the same price as a regular room, could use some more care (very dirty roof windows, not as nicely decorated). Breakfast buffet was excellent, many choices and very friendly staff. Drinks at the bar (alcoholic and non-alcoholic) were very good.

We had our family Christmas here. Besides the nice design of the hotel and the clean rooms, there is nothing good about this place. The service here was unfriendly, slow, and disorganized from the start of our booking through check out. The staff seems to be mainly comprised of grumpy trainees. They also don’t seem to speak German or English very well, which understandably makes it difficult to provide good service. The painful experience started with the booking process. Our group wanted a block of 6 suites. The reservations team took 7-9 days to respond between each email, sometimes only after me following up. In the week leading up to our stay, the team was a bit more responsive, but in general they made it needlessly difficult to organize our stay with them. When we arrived, we didn’t even get a “hello” from the reception. The keys were shoved in our face and no info or help was offered (no info about breakfast, where the facilities were, no offer of help with our luggage). Except for the breakfast, the food is overpriced, the selection is not great, and taste-wise, the food was pretty bland and unmemorable. One night in da Mario, we waited 20 mins to get our leftovers packed, and we ended up just leaving as it seemed the staff had totally forgotten about us. Another night in the Brasserie, the staff seemed very annoyed to serve us - to be fair it was busy that night, but our group felt unwelcome and uncomfortable there. They’ve overpriced a lot of their food and drink; make sure to bring your own water bottles or you’ll be stuck paying 7,90€ for 0,5L water. One night we asked for two liters of water delivered to the room; the bill including service charge and tip was nearly 40€ 😄 The last little treat from their staff came today: due to illness, we needed to late cancel two of our spa reservations. When we canceled, the spa generously offered to let us cancel free of charge. However, after we left, their team emailed us to let us know nevermind, we would have to pay after all.

L'hotel è semplicemente pulito, situato al parco dietro lo stadio del Mar Baltico. Le due stelle del servizio hanno il gentile (non ironico!) signore anziani in ritardo e che merita anche la piacevole notte di servizio nel rolli. La giovane donna è raccomandata di andare al servizio di giorno per un'attività dove non deve/può/può affrontare i clienti.

Abbiamo bisogno di un soggiorno per una notte. L'hotel era perfetto. Funziona tutto nuovo e moderno. La nostra camera aveva un letto matrimoniale e un letto matrimoniale. La pulizia era innocua. I mattoni non erano ancora passati. Il buffet per colazione era piccolo, ma per 7,50€ incluse bevande sazia, invincibile. Una metropolitana e una pista sono in prossimità. È possibile ottenere un punto di detrazione per troppo pochi parcheggi e pochi posti per colazione. In questo caso, può essere in tempo di colpo di attesa. Tutto in generale un buon rapporto prezzo-benefici e molto consigliabile!

L'hotel ha una posizione super nel centro e nel porto. Il servizio era QUALRO. Personale molto amichevole, dato che eravamo 4 persone (2 adulti e 2 bambini), non aveva un letto che è stato immediatamente fatto dopo le informazioni da noi. La stanza era molto spazio e tutto pulito. Il bagno era grande e una bella doccia. C'era un cuoco d'acqua con tè, caffè per fare da solo, e nel lobby c'era acqua, mele e dolci da portare. La terrazza del tetto a 10 piani o più era aperta a tutti e si dispone di sedie a letto per il sole e una super vista sul porto e sulla città.

In generale, siamo stati molto pacificati. - Il personale era molto gentile. - La colazione era molto buona. - Parcheggio in garage (sfortunatamente, prezzo aggiuntivo) - Camere molto pulite - Situazione per noi molto buona (centro diretto)

Intercity Hotel Rostock was located at the main railway station on the outskirts of Rostock city. The hotel room was simply furnished but contained the essentials. However, the air quality was poor and the air conditioner worked poorly so it got very hot in the room. The cleanliness was as expected. The bathroom was small and simply decorated. The breakfast at the hotel was very good and varied, with a good selection of both hot and cold dishes. The staff seemed uninterested and were passive in meeting me as a guest. It lacked both smile and service attitude. Based on this, I can not recommend this hotel to others and will not visit it again myself.