Hotel in zona Zone 5 Plaza, Bacolod

We were staying in this hotel for like 3 days last month. I thought they were just like the other hotels we have stayed at, where the employees and staff are doing well, polite, respectful to their clients, etc., but I guess I was a bit wrong. Moreover, it was my first experience from this hotel that every day we have to jump in or transfer to another room for so many reasons, and to be honest, we were integrally aggravated because we had to fix and gather our stuff again before transferring. That idea from them was too awful. Additionally, the first room that we were in was spacious, and we had our own cabinet, but when we were transferred to our rooms on the second and third days, I really didn’t like it because the room was too small; it didn’t have any cabinets or hangers to hang our clothes. We were paying the right amount of money per day, although it is very expensive and the hotel had no elevators, yet I don't know if they were providing or giving us small yet uncomfortable rooms considering that I availed of the room just like the first day that we were put into. Hence, the second and last rooms on our second and third days are really not reasonable.

Amo quanto la mia stanza fosse pulita, spero che le nuove mutandine non fossero abbastanza fluffy. Ho avuto un buon sonno, tuttavia, il personale era anche piacevole. Amo i K9 denominati wattatops. Vorrei anche suggerire di aggiungere un'occhiata al vostro cereale per colazione e più opzioni alimentari per il buffet.

This hotel is not 4 star hotel at all! I dont know what kind of criteria they are looking but this is not a 4 star hotel. The worst stay ever I had in the Philippines. The hotel itself does not have an exhaust! When it is very hot outside, they turned on the air con full blast! in the ground floor and then in the room, other than that it would feel like a sauna. So we stayed here & booked for 4 days, the second night I wanted a refund because the room was firstly cold when the aircon is turned on when its hot it feels like you're in the sauna. This is where I even got more sicker, as I could not sleep due to the loud sound of the airconditioned! It was very unpleasant! We've moved rooms 3 times in this few days when we stayed. The first room was horrible; it was on the 4th floor! It was depressing! The bathroom was not cleaned at all! It was like one of the rooms that were not used for the last 3 years, the shower head was full of rust even the bidet! I would not even try to use it to clean my bum! It was even dirtier than my bum! Disgusting! So I complained about this & they told us to move to another room which was more renovated on the 3rd floor! This time it was ok! So we said we stay here but then all the shower head was also not nice & they had to change it! At night when using the shower, it started to flood, so I had to call the reception & at midnight the technician had to fix it! The restaurant had gone downhill as well. There are many waiters and waitresses just standing there and sometimes they dont have a clue! The food was OK. But I questioned the cleanliness of it! There was once at the restaurant during breakfast when the other table was finished and the customers left, the waitress just took all the plates and glasses and also the paper placemat & replace it with a new one without even cleaning the table! Disgusting! I called the attention of them & told them that they need to clean it as there was still some dirty stuff from the other customers. So they were quick splashed it water and wipe it with cloth. We also went for lunch once and the food served was cold, we complained but they said it was made new & I asked the waiter who served it to try because it was cold, so they had to give a new set of fries! Afterwards we dont eat here anymore as I felt that the food being served or made is not fresh! At one point i felt very sick as i could not sleep very well due to the loudness of the aircon & requested for a refund, they moved us to a matrimonial bed! At first we can try but then the last few days I really became very ill! Anyhow, we spoke to the General Manager and he even apologised and also gave him some suggestions! But he told me that they are still recovering from the pandemic! I also want to add that the business room is nothing like a business room it was like a storage room for luggage and cables were everywhere with 1 computer inside & charging you ridiculous peso for printing or scanning; the

Il posto è bello e decente, il personale e le persone intorno sono calde e benvenute, aiutano le vostre esigenze, accettano anche le carte di credito, il loro numero di telefono è anche funzionale, che è piuttosto grande, perché ho solo cercato gli hotel disponibili a Bacolod. Siamo nella stagione di Maskara, e tutti gli altri hotel ci hanno rifiutato, perché sono pieni, ma sono stati in grado di accoglierci facilmente. Siamo in camera 104 e è stato anche decente, ci sono alcuni insetti, ma non mi dispiace che sia molto, asciugacapelli, bagni sono disponibili anche, ci sono un frigorifero e una TV. Hanno anche un pasto di colazione in pacchetto che è anche buono, con caffè gratuito. Vorrei ringraziarvi per il personale e il proprietario di questo hotel.Voi ragazzi state facendo un ottimo lavoro

I stay in hotels 200+ nights a year, both for work as a healthcare professional traveling around the U.S. and for leisure in Asia, where I live. In recent memory this is the ABSOLUTE WORST hotel that I have stayed in. Saying it is HORRIBLE is not an apt description. Think worse, MUCH WORSE. Staff were rude, insolent, indifferent and were the least representative of ”hospitality” that you could imagine. My wife and I were traveling separately because I was flying back home from the U.S. and she was coming from up island. We normally stay in a much better hotel each time I get back from an overseas contract, but our usual hotel was booked out. The hotel looked ”okay” on the website. Not in real life. Despite numerous emails and texts, one that very morning, about my wife arriving ahead of me and occupying the room the front desk staff made her sit in the lobby for 2+ hours because the room was ”Not ready”. The only thing that would have made this room ready was a wrecking ball. This hotel has set a new sub-standard of excellence. If you lowered the bar any further a snake couldn't slither under it. Grime, filth, rust, the bathroom vent fan hanging out of the ceiling, the room ”safe”, a shoebox sized box, didn't work, but no worries, it had been ripped from the wall previously, so you could just carry it with you under one arm. Just getting into the room was an adventure as the entry tile was buckled so that you couldn't open the entry door completely. You couldn't open the adjacent closet door either, but that really didn't matter since this hotel does not provide hangers. Really. No hangers. The pool, viewed from our room, might have been inviting to cool off, if it hadn't been for the lovely ”Frog Pond Green” hue of the water. We asked for extra towels and an extra pillow. Those come at a cost. The next day housekeeping took the clean (extra) towels out of the room, but left the dirty ones on the floor. Then the front desk called and said that we needed to pay the ”daily rental” for the extra pillow. Otherwise they would be sending someone up to collect it. After the 2nd night we'd had enough. Really, we would have shifted sooner but I was jet lagged from 30 hours of transit from the U.S. back home and, really, could it get any worse? Well, yes. Day 2 I awoke to find a construction worker on the access balcony outside our room's window. At 0605 hours. Peering in. Silly me. We were on the 4th floor, why did I need to worry about drawing the drapes. He smiled and waved. This would be a great place to stash your hated mother-in-law, worst enemy or evil boss. The staff seem to be taking their hospitality cues from binge-watching the PURGE movie series. The ONLY redeeming factor is the SM Mall located about 0.3 km away. So, you can always look forward to shopping. Like I said, the WORST hotel experience in memory. We fled. There are a few decent hotels in Bacolod. This is NOT one of them. Stay clear and far awa

L'epitomo di voi ottengono ciò che pagate, ma il bilancio non dovrebbe significare bassa qualità, le camere sono lontane dalle immagini che mostrano, era molto piccolo per le norme della camera familiare, cow-web, sporco sui bordi e angoli della camera, questo mostra molto povera custodia, Avrei dovuto guardare fuori quando vedevo l'ingresso, erba incinta, faccia sporca, quando entravi, vi salutate con un odore di meraviglia, anche, i bagni sono così insopportabili come la stanza, c'era anche il suono di qualcosa che si gnazzava sul legno, ma per essere giusti, AC era buono, WIFI veloce e stabile, la posizione è molto buona, ma purtroppo è così, per i proprietari di questo hotel, per favore migliorare, la vostra posizione e prezzo è difficile da battere, cancellato il mio 2° giorno coz mi preoccupavo della salute della mia famiglia, la tassa di cancellazione di 200 peso valeva bene

La stanza era molto pulita e confortevole. Ho avuto un soggiorno sorprendente, ma sono una persona occupata e preferisco rimanere nella stanza per la maggior parte del tempo. Non ho molto tempo nel mondo per andare fuori e cercare un posto per mangiare. Suggerisco di trovare qualcuno che vi accompagni a fornire cibo ai vostri ospiti, soprattutto durante la notte o le prime mattine, ma il personale è stato bello e accogliente, ma non mi sento sincero. Tutti sembrano piacevole ma stanco, suggerisco di includervi nella vostra formazione insegnando loro almeno a sorridere, dopo tutto, siete dalla città di sorridere. Pensavo che cercassero di essere gentili solo per fare il loro lavoro. Avrebbero potuto essere più benvenuti. Grazie per l'eccellente servizio! :)

My fiancee and i like this hotel since its clean and the staff are very much accommodating.. Foods are great too... Plus its near in Sm, baywalk downtown church and in port going to manila all in walking distance only..one thing im sure is were going to go back in this hotel again and again... Thank you so much Acacia Hotel for the good accommodation that we experience during our stay there.. Godbless.....................

Questo è un posto leggermente in basso che potrebbe beneficiare di un touch-up. Non lasciate che vi spenga. Questo resort/hotel ha alcuni dei più amichevoli, più gentili, più utile personale che ho incontrato di recente. Sono finito qui dopo un'esperienza assolutamente terribile in un altro hotel Bacolod, che ho fuggito dopo la seconda notte di un soggiorno di sette notti. Questo era un respiro di aria fresca. Letteralmente. E' fuori città, circa 200 metri dalla strada, i terreni sono coperti di verdure e l'aria è davvero pulita, cosa che è qualcosa se mai stato a Bacolod. È un po' isolato, e consiglio fortemente di avere l'app Grab Ride Hailing sul telefono, perché i taxi non sono in pattuglia qui, ma c'è un centro commerciale 0.3 km (passeggiata facile, piatta) lontano. Il ristorante sul posto è decente e è incredibilmente tranquillo e tranquillo. È un luogo preferito per le nozze e le reception, ma tutto è stato tranquillo ogni notte del 4 notti soggiorno di 2000 ore. Di nuovo, che rende questo posto una gemma è il personale. In realtà, perché si soggiorna in un hotel, e perché si torna in un hotel di nuovo e di nuovo? Non è necessariamente il cioccolato sul tuo bastone o il nome del marchio. E' il STAFF che fa il tuo soggiorno. Questo è un hotel dove il personale farà il tuo soggiorno (scusate, doveva andare tutti i Dirty Harry lì). Veramente, grande valore, tranquillo, tranquillo. Raccomandato.

I decided to try this hotel again because the location was close to the port. While I found it better than my last visit it was still not on par with the best hotels in Bacolod. The good: - The hotel is clean - being attached to the SM Mall with lots of choices for food and shopping was great - Sleep quality was acceptable - water pressure in the shower was great The bad - breakfast was especially bad. No bacon, no egg station, the only juice was calamari’s- how do you provide a breakfast buffet in a tropical country with no mango or pineapple juice??? The coffee and tea is serve yourself. This simply does not compare to the breakfast buffets at the better hotels in Bacolod . The no longer provide individually bottled water in the room. Instead it’s a large bottle that at least in my room was not marked as filtered, so I went out and bought water. - overall the feel is as though they are trying to get by on the cheap. The low quality desk chair, lack of individuality bottled water, poor quality towels, etc. all lead to this feel It’s not bad, just not worth the price. There are much better options in Bacolod for less money