Roy's Hotel and Convention Center

Stuffs are very accommodating and kind. Excellent service! They prepare pur foods on a timely manner. I can say that this place offers a best value. Would recommend this to my friends, family members and officemates. Glad i found this place

Really good rooms and amenities. Pool is clear, the gym is clean and there's a play area for toddlers. The hotel comes with free Netflix and internet speeds are great. The buffet is well-stocked and offers good selections. Room service food is good, too. The only downside is that its far from the center of Bacolod but its not much of an issue because commuting is not difficult.

We had such a wonderful experience here! The food was absolutely delicious, and the staff were warm and friendly and went above and beyond to make sure we felt welcome and comfortable. Highly recommend this place for its amazing service and delicious meals.

One of the best hotel in Bacolod City. The rooms are very spacious and very comfortable. Stunning view in their roof deck. The kids enjoy swimming the pool. The staff were incredibly friendly and helpful and the food was amazing. Best value for money. Will surely book again next time.

Good day. I would like to share my experience during our check-in on December 14 at 2:00PM. While we chose your hotel for its reputation, our interaction with your front desk, particularly with Ms. Carla, left us feeling very disappointed. The situation began when we approached the front desk and were greeted with a standard "Good afternoon, sir." I mentioned that we had a reservation under the name of (stated the name of the groom). However, before I could finish, Ms. Carla abruptly asked for my ID without making eye contact. After handing her my ID, she asked about our room category. I tried to explain that we were attending the wedding of (stated the name of the groom and bride), but she interrupted mid-sentence, stating that there were many reservations under their names (name of bride and groom). Despite providing our names, she seemed unable to locate our booking or provide a solution. Frustrated, we had to suggest double-checking the records ourselves. Eventually, in less than a minute we found our reservation with the corresponding room assignment, but the entire process felt unnecessarily stressful. Throughout the interaction, her approach came across as rushed, dismissive, and lacking in customer service. This was disheartening, especially since we wanted to focus on celebrating our friends’ special day without unnecessary challenges. We hope this feedback is taken constructively to improve future interactions with guests. Providing proper training on active listening and customer assistance could significantly enhance the guest experience. Thank you for taking the time to read our concerns.

Roy's Hotel and Convention Center is the newest hotel in the City of Smiles. This luxurious hotel has a lot of amazing amenities that tourists/ guests could experience. Not only the impressive amenities, but also the warm welcome of the workforce and flavorsome food they could offer to visitors. I choose this hotel to experience a perfect staycation. I love the jacuzzi that made me decompressed as an inclusion to one of their premium rooms, the Attico Penthouse. This hotel is highly recommended and I love to come back here again.