City Stay Beach Hotel Apartments - Marjan Island

I had an extremely disappointing experience during my stay at City Stay Beach Hotel in Ras Al Khaimah. I initially booked a king-size bedroom, but upon arrival, I was informed that they were overbooked and that they would "upgrade" me to a room with a balcony, which I did not request. Instead, they gave me a room with two twin beds meant for kids, and this was the only option they claimed to have available at midnight. To make matters worse, early in the morning, heavy-duty drilling works began, disturbing everyone on the floor and causing multiple complaints. Although the drilling eventually stopped after an hour, the damage had been done. When I approached the receptionist to request a cancellation for my next night due to the terrible experience, they adamantly refused, insisting that they were in the right. I requested to speak to the manager, who displayed no empathy and continually lied about the rules being imposed by Dubai management. The manager offered to cancel the night and provide a voucher for a future stay, which I declined, expressing my intention never to return to this hotel. I demanded a full refund for the additional night I had paid for, but the manager persistently refused and repeated the same offer. I strongly discourage anyone from choosing this dishonest hotel. The facilities are subpar, the rooms are small and outdated, and the overall quality is far from satisfactory. It's undoubtedly one of the worst hotels I've stayed at in Ras Al Khaimah.

Excellent for price

定錯了，無法撤回。很無語

服務周到，適合旅遊

I staying for city say hotel is very nice and it’s very good service specially thanks for Mr.Akshay restaurant staff amazing customer service staff are very p food was very tasty, the room are very big we enjoyed everything during our stay there is peace and clam in the hotel and staff is very friendly

Big thank you to Akshay for excellent hospitality given to me I was a pure veg he were manage to help and suggested best options I'm thankful to him appreciate also momahhad also gave good support best team. Thank you once again and managers..