Hotel a 3 stelle a Azcapotzalco

In reception in un momento in cui scendo, mi incontro con due uomini in reception, facendo check in. io scendo a chiedere cibo. Al mattino, ascoltando il rumore, mi svegliai e, avvicinandomi alla porta, mi accorsi che uno dei signori della ricetta aveva una carta in mano e mi apriva la porta, fortunatamente era sicuro. Sono state quattro volte che lui e l'altro tizio hanno cercato di entrare nella mia stanza, il peggio è che la chiave se avessi aperto la stanza, l'avevo solo bloccata l'assicurazione e ho dovuto mettere sedie e tavoli per bloccarla, mi mori' paura, E non ho mai pensato di chiamare la ricezione perche' ho pensato che dovevano vedere, come sapevano che era sola? perche' avrei aperto la sua chiave? . Ho dovuto chiamare anche familiare che fosse per me. Era la peggiore ora della mia vita. Nessuna sicurezza o raccomandazione.

Not the perfect scenario but my flight landed into Mexico City at 1.20 am. I arrived at my original hotel that was having technical issues their PMS system was down so they could not check people in or out. They recommended this hotel for being safe and nice rooms. I arrived at the hotel and the doorman/bellman was perfect. But upon trying to check in the night auditor Juan would not allow me to check-in for a reservation I just made online 5 minutes before I approached the front desk so I could check-in. He advised to come back at 3pm. There was no solution provided to offer to check me in a day early. No offer of checking in early is an additional fee. No option of lets change your reservation the third party. He was kind of rude about it. I also had to ask for my passport back once he refused check-in. Service is obviously questionable in the overnight staff. Juan did not apologize or offer to call a taxi after he refused service. I will never recommend this hotel to anyone that is paying for their room. And then did not offer a refund or any compensation.

Eduardo Arias was so helpful and always attended to us with a smile, he was very attentive to my printing and photocopying requests. All the personnel at the hotel were very smiley and amenable 🙂 The room we stayed at was excellent, it had a hairdryer and even an ironing board. Breakfast buffet was great 😊 I would stay here again for sure

Nos hemos quedado en varias ocasiones cuando venimos a CDMX. Normalmente bien, detalles pero cosas normales. Llegamos en esta ocasión, nos tocó una habitación remodelada pero hubo ruido toda la noche, como si arrastraran cosas, o estuvieran trabajando, además, en el muro de la habitación se oye un sonido extraño, se marcó a las 4 de la mañana a recepción y nos dijeron que la habitación de a un lado estaba vacía y que era imposible que hubiera ruido, que no podían ayudar. Ni siquiera lo vinieron a revisar o algo. No pudimos dormir en toda la noche. El ruido del muro continúa.

First stop of our honeymoon was at Courtyard Vallejo. I told them before to make sure everything goes smoothly. They couldn't care ess. We arrived late in the evening and had to get up at 4am to catch our balloon ride over Teotihuacan. Sadly we found black hair in the bed (we are both blonde). Removed it. Found another one. Removed it. Found another one. Removed it. Found 15 more in the bed, found even more in the bathroom as well, stains on the linen and the pillows. I went to the reception demanding a quick room change, got denied but someone should come and change the bed linen. I went back to the room, after 30 min I called the reception. 10 min later a guy came and took photos, he didn't speak English so called the reception. I got asked if I wanted the bed linen to get changed. ***? Seriously? That's what I was waiting for for 45 minutes now. The guy left and came back after another 15 minutes with ”fresh” bed linen. Changed everything and left. We checked the bed, another ~10 black hairs in the ”fresh” bed linen and stains on one of the ”fresh” pillows. We cleaned it ourselves as the hotel didn't seem capable of doing so (and we didn't wanted to lose another 1-1,5h). That's not what we expected from the start of our honeymoon. The hotel failed to meet minimum standards, declined room change and the ”solution” didn't make it any better while stealing precious sleeping time. I don't want to clean hotel rooms at 11pm, I want to sleep when I have to get up at 4am. To be honest, I don't want to clean hotel rooms at all. As a titanium I haven't seen something like that in hundreds of stays and this is the first time I've ever asked for a compensation and an apology from the hotel. So far the responses haven't been appropriate at all. I added pictures (just my pics, my wife has more) from before and after the linen change and some from the bathroom. The room itself and the hotel were in okayish condition, it didn't feel new at all (as some wrote here) and definitely not inviting. We chose the hotel due to the location nearby the airport kind of enroute to Teotihuacan. Would never return by any means. If you like clean rooms and/or service in general don't come here.