Premier Inn Ayr A77/Racecourse

Where to start! This hotel has "Premier Plus" rooms and we booked a double for 2 nights, April 30th-May 2nd. I wouldn't bother with the extra expense for basically 2 bottles of water. The room was directly above a generator or AC unit working all night so the window couldn't be opened without hearing all the noise. These rooms should be in the best part of the hotel otherwise why bother having one. The shower flooded the floor because it hadn't been cleaned properly, we had to unblock the shower drain despite having told reception. We removed a complete blockage made up from masses of black hair-disgusting. To be fair reception did subsequently use some proprietary drain unblocker the next day and disposed of the hair from the bin. While on the subject of the shower why have a hand wash in the shower along with a body wash but no shampoo, there was already a hand wash at the basin? We asked for shampoo but none was forthcoming, just another body wash. Breakfast- the first day the chef hadn't turned up so no cooked breakfast available. I had already pre-paid so was told that Premier Inn would refund £2 and I could have the "continental breakfast", I would be ashamed to present what was basically a slice of toast and a cup of coffee, the fruit and yoghurts hadn't been topped up. To add insult to injury the £2 refund has been added to my card as a debit-unbelievable! Day 2 breakfast was also an insult to catering, pre-cooked hot items like dry scrambled eggs, solid fried eggs that were not recognisable as such, congealed baked beans etc, I needn't go on, I think you've got the picture. I wonder if any Premier Inn executives have ever eaten breakfast at this hotel, if they have and still market this product they should hang their heads in shame. Overall a disappointing and depressing experience, I've used Premier Inn on numerous occasions but this really was a an eye opener that I will not want to repeat, and can I please have my £2 refund!!

We have had a great stay at the Ayr Racecourse premier inn. Not only is it clean and modern and easy to get to from the motorway but the staff are excellent. Andrea and her colleague on her reception were so friendly and couldn’t do enough for our young family. The restaurant and food was good and nice atmosphere. Would definitely recommend.

Great location. The lady that checked us in on Friday afternoon at around 6pm was brilliant, so cheerful and helpful, a real credit to premier inn. We are dinner here on the first night. There was a female member of staff in the restaurant and bar area who was supposed to be managing that area. We waited at the plectrum to be seated. The staff member was more interested in flirting with a drunk male sitting at the bar who she clearly knew ( we were stood right in front of her). After waiting for around 5 minutes without any acknowledgment the female disappeared upstairs with the drunken male! The poor lady that had checked us in on earlier came over and seated us and took our drink order. After around 10 minutes the other female still hadn’t reappeared. The other lady from reception was running around, clearing tables, rushing back to reception to check people in. She then took our food order. The other female eventually reappeared and was lazily lolloping around doing nothing while the receptionist was serving at the bar, clearing tables etc. the lazy one cleared one table. The lazy female eventually bought out our dinners which were cold! The eggs, chips and other items were so cold that we left them! She had just left them sitting in the side rather than bringing them to our table whilst they were hot. She didn’t even ask if we needed anything when slamming the food down and disappearing. The lady on reception had to take our payment as Lazy had seem us eating to pay and just left us standing there for 10 minutes whilst she hid in the kitchen so she didn’t have to work. The worst employee that we have come across at the premier inn, we feel sorry for her colleagues having to pick up the slack. The other staff were all really helpful and kind. The housekeeping lady was lovely on Saturday morning. The room was clean and modern, different to any other premier inn that we have stayed in with purple lighting in the bathroom. The room was really nice. Even though we were opposite the lift, there wasn’t any noise. The parking was good as well. We would return.