Pavlo Napa Beach Hotel

The reception staff were helpful and very informative. Great facilities unable to be used as fully booked I definitely would stay longer than 1 night Breakfast and evening dinners were amazing, with a variety and vegetarian options which I was very pleased with and enjoyed.

酒店就在海灘邊，從窗子看出來就是海灣，很多老外在游泳或者水上運動。但是天氣實在太熱了，我們也出不了門，衹能在陽台看看。

Pokój czysty przestronny. Sniadania dobre duży wybór.

On arrival late at night we were greeted by a friendly staff member who explained about the hotel but sadly no refreshments were available (after a five hour flight and hour and a half security wait). The room is quite modern with light control panels (with no instructions) if you press a certain button then the maid won't clean the room. On that subject, the maids don't clean the rooms well as much as tidy them. We've been here ten days and the sheets have not been changed although the towels are changed daily. The TV in the room only has international news channels which is a let down as most hotels now have access to a wider range of channels. It is a small hotel situated right on the beach and is a fifteen minute walk to Aya Napa. We have a side sea view room which is what it says in the brochure. The pool area has lots of comfy loungers with parasols so no need to reserve. The beach has lots of loungers and the sea is lovely and warm. The staff in the pool bar could do with a customer service course as a smile seems to be too much to ask when being served and the female lifeguard seems more interested in fashion and her phone than watching the pool. The food is good and every night has a different theme, again let down with some of the staff's lack of friendliness ( the two ladies being the exception). There is a good variety of food at all sittings. We noticed that the hotel seems to be under staffed and example is that the main bar is closed on a Monday as it's the barmans day off (he's a very nice chap). The hotel has an indoor pool and gym which were never open whilst we were here for some reason. The entertainment is poor and often late at night.

During our recent stay at Pavlo Napa, we found our experience to be less than satisfactory. Despite its promising beachfront location, several aspects of our stay left much to be desired. The cleanliness of our room was a significant concern throughout our stay. Despite daily cleaning service, we consistently noticed areas that were overlooked, such as the sink surround and shower. The balcony, unfortunately, remained sandy and uncleaned for the entirety of our two-week visit. Additionally, the towels provided, while changed daily, appeared worn-out and tatty, not meeting the expected standards of a four-star establishment. While some staff members were friendly, a notable portion seemed indifferent and failed to provide a welcoming atmosphere. However, we appreciated Vernon, the night receptionist, who went above and beyond to assist us during a medical emergency. The pool bar staff were also pleasant, offering a bright spot amid an otherwise lackluster experience. The lifeguard often looked distracted. A particularly troubling issue was the hotel's policy of accepting cash only for room upgrades. This felt unprofessional and raised questions about the hotel's management practices .Though the manager proved helpful in resolving another issue we encountered. The food quality was satisfactory overall, though we found the options to be limited and repetitive. Fresh fruit choices were notably sparse, with canned pineapple being offered instead of fresh. This limited variety diminished our dining enjoyment over the course of our stay. Unfortunately, we also experienced an unsettling incident where we suspected items had gone missing from our room. Although we lacked concrete proof and chose not to report it, this added to our discomfort and overall dissatisfaction. In another incident, when my sister fell in the dining room, it was disheartening that not a single staff member inquired about her well-being or offered assistance beyond placing a wet floor sign. This lack of attentiveness to guest safety was concerning and marred our perception of the hotel's hospitality standards. Overall, our stay at Pavlo Napa Beach Hotel was underwhelming, and it fell short of our expectations. The lack of cleanliness, indifferent staff attitude, and various disappointments detracted from what should have been a relaxing vacation.