The Westin Riverfront Resort & Spa, Avon, Vail Valley

這幾個服務員根本搞不清情況，給我打印賬單完全弄錯，收了兩次錢。

We've been coming to this property since it opened, and we really like it here. We try to come once a year. The outdoor pool and hot tubs have such beautiful views and are really nice to swim and relax in. The hotel has a modern and relaxed vibe, and overall it's quite clean. The lobby is one we make a point to hang out it because it has fireplaces, great views, a nice cocktail lounge and lots of seating, as well as board games to check out at the front desk. I like that the front desk checks in with you via text throughout your stay. This system has been really good to address any concerns easily. The only real issues we have had, and why I don't give the hotel five stars, is the cleanliness of the rooms have not been as good as they have been in the past. The rooms used to be immaculate, but the last few times there were some issues. Also, the service in the lounge bar wasn't as good as it could have been with a slow server and cocktails that weren't quite right. Finally, the new market just opened a month ago and they have some kinks to work out still. It's extremely expensive and the coffee drinks were poorly made (tasted bad), smoothie ingredients forgotten (got a pbj smoothie with no fruit in it so it just tasted like frozen peanut butter), and a "nitro" cold brew coffee that just kind of fizzled into cold coffee after a few seconds and was $7 for a small. So really poor value there. Other than that, we'll keep coming back because it is almost always a great time.

It’s been our favorite 6 years in a row…. And still going strong!!! Thank you 🙏

Hotel facilities and rooms are great. However, the service is mediocre at best. Staff seems to be inexperienced. Parking garage is terrible. Overall, a great hotel but not what I would expect from the Westin brand at this price point.

The hotel was very loud late into the evening. Because the room is on the first floor and noise was significant. The evening valet left our skis out front creating confusion and delays getting skis for the kids in the morning. The kids were delayed an hour getting to lesson in the morning and this created challenges for the instructors and other children in the classes. I shared this concern with the Westin staff and suggested that, under the circumstances, I should not have to pay the very high valet fee. He declined to drop the fee and sent a hand written note to my office of employment offering a bottle of wine if we ever return to the resort. Not great service after the payments I have made to Marriott and the Ritz over the years. Would prefer not to go back.

Wonderful experience! Very friendly staff and the property is located right next to the gondola that takes you to the beaver creek lifts.