HOTEL DE L'HORLOGE

One tiny elevator, many stairs, and outdated magnetic key cards that too often don’t work, spoiled my first positive impression. One morning I came down to the reception three times and eventually the receptionist went upstairs with me to help. But I almost missed my paid tour. The front desk and house keeping staff was always smiling, pleasant, and willing to help. The room was small yet charming, very tidy and clean, with a great view of the central square. Windows with good insulation so the noise from the street was minimal. The bed was comfortable and the bathroom small but with a tub! The breakfast hall was gorgeous and the breakfast decent, with mainly French pastry and desserts, besides cheese, ham, pastry (breads and sweets) and some fruit and vegetables. Besides the renovated facilities and excellent location, there is no pool, sauna, spa, gym or any other amenities that would qualify this as a 4* hotel. Also, I forgot my iPad in the room safe when I checked out. The hotel contacted me and offered to send it to my new destination. However, they did not actually send it by express mail even though they said that they did. My iPad arrived to Montpellier after I had already left. I waited for it three days ( it’s 1h away) but because they didn’t check the SEND ON SATURDAY option on the mailing form, the device spent the weekend in the post office. The fee that they asked me to I pay was 37€ because as they said it was sent express mail and with insurance - however when I asked the hotel in Montpellier to send it to Barcelona (another country and 3,5h away) I paid almost the same amount!? Plus the hotel used “peek’in” service so I immediately had insight into the delivery progress online. The worst thing for me was that they kept on sending emails insisting they were right and tried their best to help, instead of admitting they made a mistake. I appreciate their effort but it’s better to work smart rather than hard. Instead of having to thank someone for trying I need my iPad delivered to me on time. Perhaps there are too many women in the management that are taking things too personally? 🤷🏼♀️

The pictures do not correspond with what you get. I payed a very high price thinking I would have a terrace and in the end the hotel told me that the pictures on trip were wrong and they didn't care doing anything about it. Also the price on their website is way cheaper than on trip... Trip should be a bit more aligned.

Excellent breakfast and service

這是我十月南歐&意大利之旅的第二站【阿維尼翁】的住宿酒店。 可以説非常超出我的預期。 日均￥1000+的酒店設施非常齊全～ 且地理位置非常非常棒～去阿維尼翁教皇宮、斷橋等都非常便利。 早餐尤其超出我的預期[比心]。 早餐的環境也是我非常鍾愛的法式浪漫[愛心] [比心][比心][比心] 若是有美中不足的地方 那大概是房間隔音效果略差～ 但這是歐式家庭小旅館 也可以理解。 房間空間不是很大 如果一個人住 倒也沒啥大問題～ 兩-三人出行可以選擇較大一些的房間。 總體感受非常好～ 下次來阿維尼翁大概率還是會選擇這家[比心]

位置就在教皇宮廣場旁邊，非常方便。是兩棟樓打通了連在一起。我們定的是四人套間，在頂樓，電梯衹能到三樓。貌似只有一套這樣的房間。房間挺大的，衞生也挺好，有免費的水和小點心，有漂亮的下午茶休息室，可惜沒有時間在裏面好好享受。是個氛圍温馨，方便的酒店。正好是戲劇節和歐洲盃，小鎮上熱鬧非凡。

Благодарю Вест обслуживающий персонал за качественное гостеприимство!! Очень понравился отель во всех отношениях. Прекрасный и чистый номер с видом на центральную улицу ( учли пожелания) . Вежливый персонал ! Не к чему придраться! 4 дня пребывания прошли великолепно!!!