Utente ospite
16 maggio 2024
I have stayed at this resort on several occasions now while travelling on business, and every time has been a huge disappoin**ent. On the last three occasions I rang ahead to see if the Italian was open to be told it was, only when I arrived the restaurant was either closed or unavailable due to a large party. On this current occasion again I rang ahead and was told the Italian was closed but the sister restaurant Aspects was open. On arrival an hour ago, I attempted to book, only to be told there was no availability unless I eat immediately. Having travelled for over 9 hours on business and needing to do some work and freshen up I was told they could not get me for food anywhere on the property. I asked if I could have room service, which is showing as an option on the website only to be told it was unavailable. So a cold buffet from local supermarket it is. On my return from the local supermarket I asked for an ice bucket to keep my water cold, to be told they don’t have any. When you paying good money to stay over on business the minimum you would expect is for food to be available, however this is the fourth time now I have been unable to eat at this hotel. I will convey my experiences to the CEO through email, and I will never stay here again, be warned.
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