Courtyard Austin Northwest/Lakeline

房間很舒適，很新。

Front desk rep Sara was very helpful and she allowed me to check in early with my elderly parents. The downside of staying here, they do not offer free breakfast. I stayed at La Quinta for 2 nights before checking in here, which they offer free breakfast.

Everything was excellent during my stay. From check in to check out, everyone and everything was perfect. Thank you all.

Great hotel! Clean and comfortable hotel. Will stay at a courtyard again.

What happened to customer service? I booked 3 nights at this hotel for a conference I was attending in Austin. I was working in Dallas to morning of my check in date when I got an email from ********** saying the hotel couldn't honor the stay. I didn't see the email until after 6pm on my drive down from Dallas to Austin. The reason they gave me was something about 3 rooms not being available and they forgot to take that off the inventory that ********** had. I had to wait around for about 2 hours when I got to Austin to have a rep from ********** help find me another hotel. He got me a room at a Hyatt Place in the area. ********** covered the $175+ difference since the Hyatt Place hotel was more expensive for 3 days. The reason for this review is I'm wondering why Marriott doesn't have a system in place A) to prevent this from happening. B) If it does happen, having a system that helps guests find another Marriott branded hotel in the area. Basically, they lost the money they were making on the 3 nights and now I'm not that excited about booking at a Marriott branded hotel next time. The woman at the front desk of this Marriott acted like there was nothing they could do about it because it was booked through a third party. I tried to explain to her that it was me, a real human standing in front of her that was going to be sleeping at the hotel. Not some "third party". She did not care. It was basically a "I don't care at all to try and help you." attitude.