Hotel in zona Whangaparaoa Tenpin Bowling, Auckland

On March 13 to March 15, I stayed at the Intercontinental Auckland. My first night at that hotel was probably the worst of any hotel stay in my life. We arrived at 930AM from international flight from the US. The hotel did not have a room ready, which was understandable. There actually were rooms ready, but the front desk did not want to assign an upgrade. The bell hop held our bags and was to place our bags into the assigned room. We come back at 515PM, get the room keys. We go to the room and we cannot enter the room because the security flapper was closed. We go back to the front desk. The assistant manager goes up with us to the room. Of course, he cannot open the door. We are told to go to dinner, and the hotel would cover half of dinner. At 630PM, we are given another room, and told that dinner would all be comped. We wait in the new room for 4 more hours. Just after 1020PM, a bellhop brought us our bags. We waited 5 hours for our bags. We were tired after a 16-hour flight. We needed our meds and our CPAP machine. During this period there were numerous conversations of we’re doing the best we can. Hogwash! I spoke to the assistant manager at our room’s door at approximately 730PM. I told him he needed to drill the locks on the interconnecting doors. Because you see, our room was identical to the previous room. We only reserved one room. The assigned rooms had interconnecting doors. We suspect that the person who put our bags into the first room, exited from the other room after closing the shared doors. That person never checked our room’s security flapper. Comping our dinner, did nothing for the situation. The hotel should have put us in the nicest suite available. As that would have been the best service recovery! I know they were available, because I checked the IHG app. Instead, we get verbal apologies that never addressed our needs!!! Hello, we could have had a medical emergency, and this hotel plays with keys? There was no formal apology from the general manager, who never seemed to get involved. The comedy of errors and lack of empathy was astounding. At one point, I felt that the hotel was insinuating that somehow, we did this! Like really, how is that possible? The actual hotel is very nice. The room was very clean and the bed comfortable. The location cannot be beat if one is leaving on a cruise from Auckland. BUT, we would never stay at this hotel again! The actual operation of the hotel is very poor for a 5-star property. There is no good reason for what happened to us. I left after our 2 night stay, furious, aggravated and disappointed!!!

Strategically located in the middle of Auckland CDB. We can easily walked around the main attractions.including Auckland Tower, the wharf, Queen St. Love the room view too which face the tower directly. Cleanliness perspective however was really disappointing.. The room was really dusty, not for the hidden corner like under the sofa/bed/top of cabinet, but obvious area like the sofa, basin, etc.

L'Holiday Inn Express è uno dei miei hotel preferiti durante il mio soggiorno in Nuova Zelanda 2-week. Situato nel cuore della zona cbd di Auckland e vicino a tutto (supposti, ristoranti, bar, porto). È un passo 6-minute alla Sky Tower dove si può prendere l'autobus Airport Express per $17 nzd. L'ingresso dell'hotel è in un inclinamento significativo. La reception è al secondo piano che si può prendere un ascensore o un escalatore. La caffetteria e il piccolo salone sono a destra del ricevimento. Il colazione è stato il solito uova scrambled, salsa, ham, toast, yogurt, cereali, frutta, muffin e altre pasticcerie. A causa del grande volume di clienti, le due macchine da caffè erano di solito basse sul latte per preparare alcune bevande da caffè.Amo la stanza. Il giardino è sul bagno e ha abbastanza spazio per il bagaglio. La doccia è chiusa in un cubo di vetro con disegni d'onda. Un luce notturna nella camera da bagno ha risparmiato energia se avete bisogno di un po' di luce per muoversi intorno alla stanza. Il letto era comodo e l'a/c ha funzionato. Il personale della reception mi ha fatto stare un'ora di più dopo l'ora di check-out per la stanza che avevo con la mia tour. La stanza che ho prenotato dopo la tour era pronta e mi sono resa a casa alle 11:00 prima della mia tour. La costruzione si sta verificando intorno all'hotel, con le strade in rovina e un nuovo edificio in costruzione vicino all'hotel.

This is definitely the best hotel with top service in Auckland. We were on a group tour and stayed in several hotels all over the country, Horizon stood out as the most accommodating, comfortable, and friendly. It's just a few minutes walk from Weta, the neighborhood is clean, modern and convenient, surrounded by convenient stores and restaurants. I carelessly left my spare phone in a hotel in Wellington, and I am super grateful that the Concierge at Horizon went out of their way to help get it back... (it was a slightly complicated situation as I left New Zealand before the phone reached Horizon).

Grande posizione che è vicino al cbd. Ha provato due ristoranti vicino all'hotel e che è grande. Facile per alcune notti quando lazy. Camera è buona con cucina, lavanderia e zona di soggiorno. Un bel regalo di benvenuto al cioccolato. Dolce. 10-15mins camminare per la pierre che apre un nuovo mondo a diverse isole come Waiheke o Tira Tira. Amore e godere del cominciamento.

Awesome experience always in this luxury hotel. Oozing opulence and attention to detail faultless. The beds super comfy and ticks all the boxes. Highly recommend this Hotel to travelers

Molto bello, grande casa e buon servizio, facile da raggiungere ovunque.

Great location and service. Stayed in the M Suite which was incredibly spacious and comfortable. Breakfast was great. Would definitely stay here again soon.

Buon hotel, molto vicino all'aeroporto. Volo cancellato ed ho trovato qui la sistemazione per due notti. Camere pulite e confortevoli. Bagno attrezzato. Buon ristorante all'interno dell'hotel. Bar fornito con buona selezione vini. Reception con personale gentile e preparato.

Aveva bisogno di un posto per rimanere dopo l'arrivo a Auckland la sera. Non volevo andare in centro o iniziare a guidare verso la nostra destinazione. Vicino all'aeroporto. Questo hotel è molto più grande di quanto sembrava. Non ha avuto la possibilità di usare la piscina, ma la zona sembrava bella. Il personale era amichevole.