Utente ospite
26 settembre 2022
We had prepaid our accomodation through Trip.com and when my husband went to check us in, he had to pay again for our accomodation because apparently we hadn't paid. I was not there and despite email verifications showing we had paid, they said no payment had showed and he will have to pay the accomodation and they'll refund the money when payment is showing. After our first night, I followed up our refund in the morning but still no show. They said that they'll get back to us by 4pm but they didn't. Same thing again the next day, I had to follow up the refund. Finally at the end of our stay, we managed to get the refund. The room and facilities were good, however when we arrived the shower gel and hand soap were a quarter full and once these had finished, there was no refill. Other than that it was an okay stay.
Traduci