Sofitel Auckland Viaduct Harbour

The room itself is very old, the windows were also poorly cleaned. However the rest of the hotel is nice and updated including the spa and pool area. Overall it was a decent stay, however I would only go back for the spa and not stay there again.

每次到奧克蘭的首選，因為太喜歡周遭環境.疫情3年酒店未更新設備，工作人員欠缺真心遺憾！

第一次住，但應該也是最後一次，畢竟這是我住過算是目前體驗最差的五星酒店了…清潔衞生竟然會不清理垃圾桶，洗漱台竟然有水漬，淋浴頭的接口是漏水的，晚上找不到大堂值班的人幫忙停車。不僅如此，在停車場按鈴，等了至少20分鐘無人響應。最誇張的是，門僮取車竟然還取錯了車…如果我自己的車也被這樣取錯，真被人開走了，這又要怎麼弄？同事找服務生要牙膏牙刷，竟然被服務生放門口不被告知，還被其他人拿了。

乾淨，整齊.很好

A well positioned hotel right on the marina. Breakfast was excellent and the staff there very attentive Check in staff were good and Conner in the lounge went above and beyond to look after us and make us feel welcome The day we arrived we had been travelling for what felt like a life time! I was feeling ill from travelling. Our suite wasn’t ready we were shown to the lounge for refreshments, very quickly (Lewis? Very cherpy reception staff) came and found us and said we were upgraded to the presidential suite. I was one happy bunny!!!!! Only downside is we have been charged $30 for the minibar we never used and despite us e mailing twice no reply sadly Apart from the charge really can’t fault the hotel and all the staff did a really good job

Good service over all! Blake, Edward, Celestia, Alex and Lucy. I had a spectacular cocktail and the atmosphere felt amazing. Definitely will be back to the grape and olive bar. The music made me feel really comfortable and the chat while paying made me feel happy with my purchase.

There is such a fantastic team of staff that make this Hotel very special ! We stayed Sunday to Friday for 6 weeks in a row while I was having Radiation at a nearby Hospital and the staff were incredibly compassionate, kind and genuinely very helpful which really made the experience so much better for my wife and I ! It was a privilege to be so well looked after by such amazing people ! Lucas and the rest of the front reception were always amazing and we really appreciated so much they made sure we had a nice quiet room with a great view which really helped with going the Radiation and enabled me to rest up heaps. Maise would always stop and have a chat with us whenever we ran into her, she is such a lovely lady. Breakfast was awesome, Jimmy , Sharon and Kayla always remembered what we wanted to order and always appeared to be happy to see us. Housekeeping also always did a great job and were very friendly when you ran into them into them. Then there was the Club level largely run by Conner , he was fantastic and always had everything ready often before time and in the evenings knew I was just drinking water but always kept a glass eye on my wife’s French Red knowing she liked 2 glasses before we left the lounge. I will attach a few photos of the amazing food too ! Maddie too was great on Sunday & Monday nights when she worked. Being an Accor Diamond member we have stated at a lot of Accor Hotels and this Hotel will always be very special to us though my 6 week journey of Radiation, thank you everyone so much !!

night 1, called room service and no answer. then called concierge and took over 10 rings to answer - said she'd transfer me to room service - transferred into a black hole. had to call a second time. night 2, called both and no answer. finally got concierge and again, 'transferred' me into a black hole. I had to call back 3 times (!) before she said ' ok, i'll ask them to call you bacl. Wow - how hard is it to order room service. No, food was not great but it's room service so, that's expected. Basic Business Hotel - nothing more.