Hotel in zona Glover Park Playground, Auckland

On March 13 to March 15, I stayed at the Intercontinental Auckland. My first night at that hotel was probably the worst of any hotel stay in my life. We arrived at 930AM from international flight from the US. The hotel did not have a room ready, which was understandable. There actually were rooms ready, but the front desk did not want to assign an upgrade. The bell hop held our bags and was to place our bags into the assigned room. We come back at 515PM, get the room keys. We go to the room and we cannot enter the room because the security flapper was closed. We go back to the front desk. The assistant manager goes up with us to the room. Of course, he cannot open the door. We are told to go to dinner, and the hotel would cover half of dinner. At 630PM, we are given another room, and told that dinner would all be comped. We wait in the new room for 4 more hours. Just after 1020PM, a bellhop brought us our bags. We waited 5 hours for our bags. We were tired after a 16-hour flight. We needed our meds and our CPAP machine. During this period there were numerous conversations of we’re doing the best we can. Hogwash! I spoke to the assistant manager at our room’s door at approximately 730PM. I told him he needed to drill the locks on the interconnecting doors. Because you see, our room was identical to the previous room. We only reserved one room. The assigned rooms had interconnecting doors. We suspect that the person who put our bags into the first room, exited from the other room after closing the shared doors. That person never checked our room’s security flapper. Comping our dinner, did nothing for the situation. The hotel should have put us in the nicest suite available. As that would have been the best service recovery! I know they were available, because I checked the IHG app. Instead, we get verbal apologies that never addressed our needs!!! Hello, we could have had a medical emergency, and this hotel plays with keys? There was no formal apology from the general manager, who never seemed to get involved. The comedy of errors and lack of empathy was astounding. At one point, I felt that the hotel was insinuating that somehow, we did this! Like really, how is that possible? The actual hotel is very nice. The room was very clean and the bed comfortable. The location cannot be beat if one is leaving on a cruise from Auckland. BUT, we would never stay at this hotel again! The actual operation of the hotel is very poor for a 5-star property. There is no good reason for what happened to us. I left after our 2 night stay, furious, aggravated and disappointed!!!

Really enjoyed our stay here and would recommend. Rooms are slightly dated but wouldn’t take much to be a higher star of hotel. Gym facilities really good though different equipment to what is in the pictures. Breakfast really good value, would be good to see some healthier options of fruit too. Overall a really good stay and would stay here again

Il vantaggio principale è la posizione, proprio fuori dalla principale zona commerciale di Queen Street, meno di 10 minuti a piedi dalle aree Viaduct e Britomart. Supermercati meno di cinque minuti a piedi, SkyCity appena in piedi, ecc. L'edificio stesso non è niente flash con una piccola zona di accoglienza e due piccoli ascensori. Ci siamo stati in un 2 dormitorio, 2 appartamento da bagno sul 7° piano e l'appartamento era molto confortevole e aveva abbastanza spazio per rilassarsi. Il WiFi funzionava bene. La piccola cucina aveva le basi necessarie per la colazione e preparare un pasto leggero e snack; una camera da bagno era un en suite fuori dalla camera principale, mentre l'altra era più grande e conteneva lavastoviglie e asciugatrice. Sfortunatamente, abbiamo sofferto dal rumore di costruzione in strada, che non ha nulla a che fare con l'hotel, ma volevamo dormire con l'aria condizionata su di essa piuttosto che avere una finestra o una porta aperta. Il weekend era meno rumoroso, ma c'era ancora qualche costruzione.

Hotel occupato e un hotel di base per la squadra aerea cinese. La dimensione della camera è decente e il letto è comodo. La custodia quotidiana sembrava essere un po ' lento probabilmente a causa di alta occupazione. Belli ristoranti all'interno dell'hotel. È bello se possono variare la distribuzione del colazione, la distribuzione è la stessa ogni giorno durante il mio soggiorno. Il caffè filtrato è offerto al colazione. Se vuoi qualcos'altro come bianco piatto, si applica un'ulteriore tassa e un'ulteriore tassa per il latte.

This is definitely the best hotel with top service in Auckland. We were on a group tour and stayed in several hotels all over the country, Horizon stood out as the most accommodating, comfortable, and friendly. It's just a few minutes walk from Weta, the neighborhood is clean, modern and convenient, surrounded by convenient stores and restaurants. I carelessly left my spare phone in a hotel in Wellington, and I am super grateful that the Concierge at Horizon went out of their way to help get it back... (it was a slightly complicated situation as I left New Zealand before the phone reached Horizon).

Stayed at Lylo for 3-4 days and it's probably the best hostel I've ever stayed at. You check in on a device however there is a receptionist near in case you need anything. Il design è fantastico, così come le camere/spazi di lavoro comuni, è molto nuovo e ristrutturato al momento, quindi sembra davvero fantastico. Ci sono WiFi gratuita, una cucina comune e bagni su ogni piano. Il ristorante e il bar, si ottiene una carta per un drink gratuito! Ho soggiornato in una camera privata e in bagno condiviso, il pavimento era super pulito e tranquillo. La stanza stessa era bella e tedesca, ci mancavamo alcune cose come un bicchiere di rubino (non sapevamo che le camere venivano con uno finché non vedevamo qualcun altro sul nostro piano con uno). Penso che sarebbe stato bello se la stanza fosse venuta con una TV o una cassaforte, ma la stanza era grande per il prezzo così non si può lamentare troppo :) posizione è centrale e facile accesso a tutto all'interno della città.

La posizione ideale per esplorare Auckland. Puli, temperati e luminosi. Sono disponibili notevolmente strutture e tutte le attrezzature. Il personale è così gentile, utile e ospite. Il mio incontro con Jamie sul desk front è stata una esperienza felice, serena e memorabile. Mi ha fatto piacere e aiutare in ogni modo possibile. Con il mio cappuccio ferito, mi ha anche aiutato a portare il mio bagaglio giù. Il sentimento e la vibrazione erano eccezionalmente positivi.

All you need after a long day’s travelling. Quiet clean and relaxing. Staff couldn’t do enough to help, my room was super spacious and had good black out curtains witch was a must after travelling from the uk suffering with jet lag! Would recommend to anyone travelling to nz

Second stay in 3 months. Service was great at reception and the restaurant. Food was exceptional. My room had everything I needed - comfy bed, good shower, clean and spacious. I was well rested for early morning flight and caught the free shuttle. Thank you for a great stay.

The Service was good, the air con didn't seem to be working, we told the desk about this and they said they would look at it, nothing changed. It was around 18-20degC outside and 24DegC in our room, also VERY dusty, dust coming out the vent.