The Gleneagles Hotel

古堡酒店！非常棒的體驗

Exceptional food, service and surroundings . The team should be proud of all you achieve. I would highly recommend Gleneagles to anyone wishing to indulge in a fantastic experience . The hotel was very busy on the evening I was there but nothing was too much trouble for the fantastic staff

Not quite up there. The fact that his hotel now puts on a 12.5% surcharge on EVERYTHING became a real bug bear. When I say everything I mean EVERYTHING! I bought a massage for £215. As if that wasn’t expensive enough, they then added another £26 service charge. Also on every drink we bought they added this charge. It was ridiculous. Yes it’s discretionary but having to ask for it to be removed is not what I want to continuously keep doing my whole stay. The food in the Birnham, was ridiculously expensive- £70 for a 300g steak!! Breakfast we had to queue for every morning. The music system in the bar is really inadequate- it’s like a tin pot playing music, and I’m not sure who’s playlist they were playing but it was not suitable for after dinner drinks in a 5 star hotel! Who’s running this place? Teenagers? They were playing the worst 90:s music I’ve ever heard for after dinner drinks! They should be a piano or some sort of soothing music - not Madonna 80s best hits followed my 90:s rap music. Our room was adequate My room was a £800 a night room with a view over the air con units (see photos) I know not all rooms come with a view, I’m just stating for information purposes. There was no make up mirror at the dressing table. The only mirror was in the bathroom which made getting ready and drying my hair, really difficult. And had to use my iPad as a mirror to dry my hair. I expect much more for this price of room. Overall the staff were pleasant but it wasn’t worth the expense- expected much more to be honest. Also I came back with bites on my neck leg and stomach, don’t know if this was from the bed or just around the hotel but not great.