Hotel in zona Blue Heron Nature Preserve, Atlanta

We were supposed to stay for a week, but checked out after the first night. Upon arrival at 5p (check in starts at 4p), we found a lobby full of waiting guests and were told that rooms were not ready yet. 2 hours later, we were finally checked in - at 7pm! The lobby still had at least 4 more families still waiting. The staff offered a measly ”sorry for the wait” but that was about it. No one was offered water or anything to drink, nothing to eat, etc while we waited for hours. In fact, one of the staff began complaining to her co-worker that she was going to quit the evening shift because she's tired of the guests being impatient and not understanding. Like WE were the problem. Hilton members who had used the app to check in were no exception. Still had to wait like everyone else. And nothing offered as compensation. When we finally did get to our room, it was pretty bad. The hotel is old and outdated, with stained carpet throughout the hallways, chipped furniture, dirty A/C units and gross bathrooms. Our room had a very strong, pungent smell of pinesol, lysol, and mold/mildew. It was so strong that both of us in the room got headaches after about an hour. Mine turned into a migraine. By morning, I was also stuffy and congested, mist likely from the mold they are obviously trying to mask with this disinfectant smell. Because we got into our room so late and many hotels in the area were unavailable, we stayed this first night but I had already booked another hotel for the rest of the week and we left by 7am. I went to the front desk to check out but no one was there & we had somewhere to be in the morning so I couldn't wait around. I decided I'd check out on the app and we left. The app wouldn't allow the check out since we were leaving 6 days early, so I tried calling the front desk. It went to voicemail so I left a message with my name, room number and the reasons we were checking out. I called 2 additional times that morning, both went to voicemail. After not hearing from anyone, I began dealing with Hilton customer service. It took Hilton 2 additional DAYS to reach someone and after leaving on Sunday, I finally received a receipt on Tuesday evening showing I had checked out 2 days prior. Still never heard from a live person from the hotel. This was an awful experience. We were there for 12 hours and were miserable every second of it. Do yourself a favor and avoid this place at all costs.

L'hotel è lontano dall'aeroporto personale SUPPER AMABLE letto confortevole colazione base Nessuna trasmissione all'aeroporto mi disturbo molto che nella mia ricerca hotel marca hotel con trasporto all'aeroporto e mi è uscito sulla lista che è un problema del sistema di viaggio mi costata il taxi 60 dollari perche' c'era traffico ma il ritorno senza traffico un Uber erano 30 per cui non lo trip deve controllare che le informazioni di trasporto siano corrette

The from desk people were great! However, I left the do not disturb hanger on my door before I went out and when I came back it was inside my room. I didn’t want housekeeping to come. As a solo woman traveler, had I been in the room that would’ve been an uncomfortable and potentially unsafe situation. The photos were taken prior to checking out (I always try to clear the trash and consolidate the dirty towels to make clean up easier).

Il rappresentante dell'hotel ci ha fatto visitare un ristorante vicino per la consegna (Metro Diner) e non abbiamo mai ricevuto il nostro cibo, ci siamo lasciati con un conto di 82 dollari per il cibo che non abbiamo mai ricevuto e l'hotel poteva solo scusarci. Il parcheggio dell'hotel è aperto, la disponibilità di parcheggio è limitata. La camera dell'hotel dovrebbe aver ricevuto una microonde.

Beautiful hotel in a great location. Loads of amenities are available, food is on point, and service is top-notch. Would definitely consider this my go-to Atlanta hotel of choice.

La cameriera nera della ricetta dell'hotel è di scarsa qualità. L'ascensore è rotto e non ci ha detto che ci ha fatto aspettare per molto tempo. Ci ha fatto la denuncia. Ha detto che era rotta e hanno aspettato che qualcuno si riparasse.Gli ho detto che avrebbe dovuto affrontare due camere, quindi ha dato un terzo piano e un quarto piano.Non c'èascensore, devo solo portare il bagaglio.

Our stay was very comfortable, the hotel is absolutely beautiful! The service was ok, as some of the staff were not very welcoming. Those standing at the door (the first face visitors see) stand in a staunch, serious manner, and do not even offer a greeting, smile, nod, nothing. You are not even acknowledged. I guess it depends on who you are. The front desk workers were always pleasant and attended to questions/ requests with a smile. My family and I enjoyed the food at the Nest restaurant, as we ate there several times during our stay. Overall, we enjoyed Signia by Hilton. The only thing I didn’t appreciate was being made to feel that we were not welcomed.

# Buona lode # per il grado di salute, posizione, servizio soddisfatto; l'ambiente generale dell'hotel è buono. L'hotel intorno può ricevere una carta di soggiorno di sconto, non è buono, ma il colazione dell'hotel è relativamente generale,

La suite, la porta chiusa, la camera da letto è molto tranquilla.Il colazione è buona, c'è salata di verdura, anche se semplice, ma basta.Il parcheggio è l'hotel, molto sicuro.Si dice che altri hotel siano parcheggio pubblico, e i veicoli sono stati sgombrati.

Abbiamo soggiornato qui più volte e tornato sempre. E 'pulito, comodo e trendy. La mia unica denuncia è che il ristorante non ha abbastanza opzioni alimentari. Vorrei vedere un menu più grande.