Hotel Autograph Collection a Atlanta

Brand nuovo hotel. Recentemente ristrutturato.Distanza da camminare sia dall'arena che da.Sradium

Let me just say this has been my go-to in Atlanta for a few years now. We stay here about 3x a year. I have never had a bad experience here. The property is impeccably clean. Friendly and helpful staff as always. The Office Bar food is reasonably priced and good. The rooftop pool and bar, again, exceeds all my service expectations. I hope they don't change as I plan to keep coming here. It feels like a home away from home for me.

I am a Marriott Platinum Elite member and have been loyal to Marriott for 7 years. I’ve stayed at Marriott chains all over the country & this location has the worst customer service & staff by FAR. First of all the security for the hotel attempted to hit on me during our first interaction but I kindly turned him down bc I am married. Very unprofessional when you’re at work! Secondly upon checking in the room, there were stains on the curtains, couch and a cigarette burn hole on the bar stool. No seats for the balcony or any privacy on the balcony. The kitchen could’ve been cleaner & the sheets on the bed were not the correct size, there was a mattress cover but no fitted sheet. We didn’t even complain! The real issue came when we were woken up at 8:30am by security BANGING on the door like the Swat team. He literally woke me and my daughter up and was at the door telling my husband that we were smoking and that he could smell it and that we needed to leave the property and would be charged a $500 fine! I immediately told him that we were not smoking and that we smell smoke too and my husband had an incense burning to block the smoke smell from getting to my daughter. We are not tattle tells so we did not care to call downstairs to make it an issue, it was easier to light the incense. We literally travel with these incense bc sometimes there are pet or smoke smells at some of these hotels. The security guard seemed to not care about what I was telling him so I told him not to come back to my room without a manager. He came back twice WITHOUT the manager, said the manager was unavailable and brought a luggage cart telling us we needed to leave or he was going to call the police! I told him to call them bc I was not leaving without a refund. He kept lying to his manager on the phone saying that we were refusing to leave but not telling him what I was saying which was COME BACK WITH YOUR MANAGER. The security guy was extremely rude & aggressive and needs to be FIRED. The manager FINALLY came up to the room 20 min later smh and when he did I offered him to come inside and smell or take a look bc we had nothing to hide. He said he could smell smoke but not tell what it was and I informed him we had an incense burning. He asked us to put it out and said that we couldn’t burn incense or light candles at this hotel. That was my first time hearing a no incense or candle burning policy from Marriott. He told us we were fine and to enjoy the rest of our stay without even addressing the rude behavior from security. I told him we would be checking out immediately and calling Marriott customer service for a full refund for being woken up and harassed. I called customer service as I was checking out to file a complaint and ask for assistance with getting a refund. Well here it is a week later and the hotel STILL hasn’t given me a refund or returned my deposit! Customer service team said the manager said he would not be returning my funds so I’ve escalated it to

Molto bello hotel più nuovo.Il servizio era ok.La sicurezza è arrivata rapidamente per rimettere in sicurezza la sicurezza, anche se il personale di manutenzione non ha potuto riparare il mio bagno di doccia. Si sono presentati subito, hanno mal diagnosticato il problema e hanno detto che sarebbe finito nel tempo. Non lo e'. Quando ho notificato il desk front la mattina prossima, mi hanno assicurato che la manutenzione sarebbe stata lì per ripararla. Non sono mai più apparsi. Tre giorni dopo aver sentito un doccia gocciolata ... Oh, si', e non trovare una stanza al secondo piano vicino al centro fitness. I giardini sono troppo deboli per mettere giustamente le mutande. ***** li lasciano cadere e quindi tutto ratteggiare sul pavimento a tutte le ore del giorno e della notte.

Ho una bella esperienza per il mio giorno speciale Abigail era così professionale e mi ha dato i suggerimenti su come usare le risorse dell'hotel. E' veramente una gioiello. Ho anche una grande esperienza con i suoi compagni di squadra Angie e Sean. Ho invitato alcuni ospiti di alto profilo a condividere la mia giornata e tutti sono stati trattati come ragazze.