Utente ospite
13 agosto 2024
I stayed at Down Town Suites by Athens Tower Hotel and had a mixed experience. The hotel is located at the end of the Ermou pedestrian walkway (the hotel entrance is in an alleyway off Ermou Street, in the building with the Toi Moi store). The location is convenient, but the area is extremely loud and crowded. Noise disrupted my sleep for two nights due to homeless individuals outside (they had chinchillas on little leashes), one of whom caused loud arguments with passersby and made me feel unsafe. When I called to complain, the staff promptly intervened (someone was sent from the other hotel) but the noise escalated the second night with shouting and loud banging, heightening my safety concerns. The second night the front desk employee told me that because the hotel is in the heart of Athens it is expected for there to be noise, but I explained that the same individuals from the previous night were causing the disturbance and they sent someone over again to handle it. The newly renovated hotel was nice, but the elevator not stopping on the ground floor was inconvenient. I had to carry by luggage up quite a few stairs. I woke up with mosquito bites despite using repellent (the mosquito kept buzzing in my ear and kept me up). Due to the above issues, I was able to only get a few hours of sleep before my 17 hrs of travel. The front desk was helpful, but the smart technology setup made me uncertain about emergency contacts. While the renovated rooms and responsive staff were positives, noise, accessibility issues, and safety concerns impacted my stay. Improved security and communication would enhance guest experience.
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