Utente ospite
31 gennaio 2023
Beware that they overbook and will use their “policy” of, if you reside within 50 miles of the hotel, we can cancel your room at our discretion. This policy was never stated, in writing anywhere, or mentioned until the hotel overbooked and replaced lower price rooms be booked with higher ones. Not a smart business model but used here. We had reservations for months before we were told 2 weeks prior to our arrival that the room was cancelled. By that time, there were no rooms within many miles of Athens. You give IHG a bad name. I’m sure corporate doesn’t approve of it but from what I understand, you make your own policies. Similar to gas stations gouging customers during a hurricane, all in the name of revenue.
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