Movenpick Resort Aswan

Recensioni su Movenpick Resort Aswan

Movenpick Resort Aswan

Elephantine Island, Sheyakhah Oula, Aswan 1, Aswan, Aswan Governorate, 99999, EgyptDettagli hotel
Movenpick Resort Aswan
Movenpick Resort AswanMovenpick Resort AswanMovenpick Resort Aswan
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1 notte

Recensioni degli ospiti

3.9/5
Buono
57 recensione
Recensioni verificate
Ubicazione4.3
Strutture e servizi3.5
Servizio3.7
Pulizia3.9
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Tutte le recensioni(57)
Recensioni positive(45)
Recensioni con foto/video(20)
Soggiorno meraviglioso!(17)
Vista meravigliosa(15)
Ambiente di classe(11)
Ottimo servizio(9)
Ottima colazione(8)
Recensioni negative(12)
Izaiaia
Camera King Classic con Vista Nilo
Soggiorno: Nov. 2024
Famiglia
5 recensione
2.7/5
Pubblicata: 17. Nov. 2024
I got scammed by SPA. When I explain the guest relation about saturation they rejected listen to me and they didn’t help at all.
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Risposta dalla struttura: Dear Izaiaia,Thank you for sharing your feedback regarding your recent experience at our SPA. We sincerely apologize for the inconvenience you encountered. Please rest assured that we take guest comments seriously, and we will promptly address this matter with our team to ensure such issues do not arise in the future. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for an improved experience.Warm regards,Ihab NabilDirector of Quality & Guest Experience
Maheen
Camera King Superior con Vista Nilo
Soggiorno: Jan. 2024
Famiglia
1 recensione
3.5/5
Pubblicata: 12. Jan. 2024
The check-in process became a bit unpleasant as their stated policies did not match what was written in our trip.com booking confirmation. This included check-in time and number of guests for the room. We included our children and even had their ages listed in the confirmation. Upon check-in we were told that it was only a room for two adults. We were then instructed to pay extra for one child. Policies should be conveyed clearly when booking so we can know what to expect. Otherwise, the room had a beautiful view and the kids enjoyed the large pool. The breakfast buffet had a great selection.
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Angelo Amante
Camera Superior con Vista sul Nilo
Soggiorno: Aug. 2023
Coppia
10 recensione
5.0/5
Eccezionale
Pubblicata: 10. Aug. 2023
It’s one of if not the best hotel in Aswan, situated in an exclusive island with an amazing view of the Nile and Nubian village. The staff was super comforting and lovely. There’s a shuttle boat that runs 24 hours to the main center of Aswan. I had an incredible time here. <3
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Chow
Camera King Superior con Vista Nilo
Soggiorno: Aug. 2023
Famiglia
9 recensione
5.0/5
Eccezionale
Pubblicata: 5. Aug. 2023
Thank you Tisir for helping us survive in Aswan. Amazing hotel with nice pool and good facilities. The breakfast is good. The room is clean and the view is amazing.
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Utente ospite
Camera King Superior con Vista Nilo
Soggiorno: Jan. 2024
Coppia
42 recensione
5.0/5
Eccezionale
Pubblicata: 22. Jan. 2024
The hotel is in an island in the Nile river - there are 2 buildings old and new -The Nile view from the balcony is amazing. Great breakfast - polite and courteous staff . Everything is excellent.
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sai p
Camera King Superior con Vista Nilo
Soggiorno: Febr. 2024
Famiglia
2 recensione
4.7/5
Fantastico
Pubblicata: 16. Febr. 2024
Unique location on an island on the Nile.excellent breakfast choices. Centrally located.
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Melissa
Camera Superior Doppia con Letti Singoli con Vista Nilo
Soggiorno: Apr. 2023
Viaggio con amici
18 recensione
4.2/5
Molto buono
Pubblicata: 4. Mai 2023
The food is nice, I love the coffee machine which provides variety of coffee
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Bai
Camera Superior Doppia con Letti Singoli con Vista Nilo
Soggiorno: Jan. 2023
Famiglia
29 recensione
5.0/5
Eccezionale
Pubblicata: 18. Jan. 2023
Very nice view, special location, beautiful island garden, nice and unforgettable experience
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Utente ospite
Soggiorno: Dez. 2021
Coppia
1 recensione
3.7/5
Pubblicata: 20. Dez. 2021
it would be time to renovate rooms and mattresses need to be urgently changed in Tower building. Regular breakfast buffet offer.
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Utente ospite
Camera King Classic con Vista Nilo
Soggiorno: Okt. 2024
Famiglia
30 recensione
1.2/5
Pubblicata: 27. Okt. 2024
迄今為止最糟糕的酒店。我們訂的是二間經典河景房,結果前台G層最下面的二間根本看不到任何河景在泳池轉角的房間,經過交涉跟前台一個比較矮胖的埃及小哥説明我訂的時候都已備註。而他態度冷淡説第三方平台訂的沒有保障,不給更換。無奈入住,發現廁所馬桶裏都是黃漬而且廁紙都沖不掉。電話上面的牆上有小蟲子。酒店需要乘坐擺渡船才能到不是很方便,這是另外一個不推薦的理由。難怪平台的差評這麼多,原來是有原因的。離開酒店時跟前台經理投訴,説下一次來給我免費房型升級;可惜這個地方我們永遠不會再來了!
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Risposta dalla struttura: Dear Valued Guest, We apologize for your disappointing experience. We are sorry for the inconvenience with the room and cleanliness issues. Rest assured, we have taken note of your feedback seriously. Thank you for bringing this to our attention. Warm regards,Ihab NabilDirector of Quality & Guest Experience
Utente ospite
Suite Panoramica con Vista Nilo
Soggiorno: Mai 2024
Viaggio con amici
4 recensione
5.0/5
Eccezionale
Pubblicata: 14. Mai 2024
在埃及的十天裏最滿意的酒店. 非常推薦尼羅河景套房,陽台非常大,風景真的絕了。 價格比當天的老瀑布便宜一千多。 設施也沒有很老舊。
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Utente ospite
Villa Royal
Soggiorno: Febr. 2024
Famiglia
14 recensione
3.2/5
Pubblicata: 5. März 2024
環境很好 服務很一般 衹能算四星水平 酒店內小部分基礎員工不懂英語 最大的問題是衞生也太差了 我們住的皇家別墅 露台上的沙發墊上一大堆落葉 灰塵 房間內窗簾上也一大堆灰塵 這是這個價位酒店絕不該出現的問題 還有那個高塔上的行政酒廊 飯後去被告知衹喝酒不吃飯就不能坐窗邊??客人坐哪兒什麼時候輪得到酒店指示了 太死板了這也
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Utente ospite
Camera King Superior con Vista Nilo
Soggiorno: Febr. 2024
Viaggio con amici
17 recensione
3.0/5
Pubblicata: 25. Febr. 2024
酒店是在一個島上,需要乘船前往。 行禮搬運是全程不用擔心的,服務人員非常周到。 然後硬傷是搞不清人和行李以及房間的關係。島上酒店分了2個入口,我這邊是本被告知是A 保險起見自己拿着行李沖了上去,前台結果告知是B。 然後自己在抱着東西沖去隔壁。 另一邊的朋友告知是B,順利到了B, 辦完入住後告知行李去了A…. 設施:房間是非常樸實的國內老的標間的那種。 環境:尼羅河邊,河景驚艷!獨佔一島,自然環境很棒。
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Geeeee💕
Camera Superior Doppia con Letti Singoli con Vista Nilo
Soggiorno: Febr. 2024
Viaggio con amici
6 recensione
1.5/5
Pubblicata: 16. Febr. 2024
這是有生以來住的最差的酒店。設施很老舊!就類似於招待所,非常吵非常吵,凌晨一點多,對岸的街道鑼鼓喧天,聲音很大。勉強睡了三四個小時。前一天剛住完盧克索的希爾頓,感受太好。接着來阿斯旺住這個瑞享酒店,落差太大!可盧克索希爾頓還比它便宜。
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Utente anonimo
Camera King Superior con Vista Nilo
Soggiorno: Jan. 2024
Famiglia
13 recensione
2.2/5
Pubblicata: 27. Jan. 2024
訂了兩間房,讓我po兩遍吧: 進房間就發現枕套上有疑似蟲子留下的痕跡,仔細檢查了下,好傢伙,枕套居然是破的!酒店要破產了嗎?也不換破的備品?再仔細看看,OMG,有個枕套有摺痕,貌似是沒有換過! 投訴完這個,準備洗澡,發現房間沒有浴袍。打電話好幾次要來了,我滴個娘,連浴袍一起來的衣架上,居然都是灰。這浴袍還怎麼用? 浴室裏的面巾紙,沒用幾張就沒了,上個客人走了之後肯定沒換過。又是至少兩三個電話過去,後來甚至去前台催,才送來。但是,不給換進浴室的紙巾盒裡,就丟兩盒給你,愛要不要,自己換去吧! 訂了兩間房,另一間是老爸老媽住。他們入住以後兩點左右洗了個澡,到晚上六點半,浴室居然還是濕的。放坡放的是反的哈哈哈哈哈哈哈哈哈救命! 你以為這就完了嗎?並沒有!第二天早餐,先是飲料台前有大片果汁,我們都吃了一輪了,第二輪去拿東西,還沒打掃???我們應該是第一批去吃飯的客人,走的時候發現桌子底下,居然有碎玻璃!這是至少一天前有人打碎了杯子,沒清理乾淨啊!這麼大塊的玻璃,是怎麼做到這麼瞎的?島上絕大多數老外客人,都是度假的老頭老太,這麼多危險因素,酒店是怎麼敢的啊?!至於拖鞋底薄之類,都是小瑕疵了。 這個酒店為數不多(僅有)的好處,就是景觀不錯了,房間和餐廳的景觀都好。But!房間千萬要注意沒人的時候別開窗,一陣風就能把沙塵帶進房間,我出去的時候沒注意,中招了,一進房間就咳得止不住。入住的時候,居然沒人提醒這麼重要的事。 吃晚餐,景觀好,味道一般般也就算了。可是在已經收取了服務費之外,還大咧咧地在賬單上請你寫願意付多少小費。問題是吃飯的時候,要個水啊、紙巾什麼的,都各種慢、各種拖。正經Dinner餐廳,湯、主食、甜品,居然是一起上的,你敢信?好的,既然敢寫你願意付多少小費,那我就敢寫“0”🙄 最後的最後,這家酒店有些服務員,是真的能變着花樣讓你掏小費。搬箱子,從酒店到碼頭,換了兩個人,下船,又是三個人搬箱子。給點小費其實也不貴的,但能不能不要這麼搞?至於第一天剛入住送歡迎水果,硬是敲門讓我洗澡中斷,都是算爽快衹要了一次小費的。至於我光着開門縫是不是不愉快,好像沒人管。 所以,先問問雅高集團,這種素質的酒店,留在集團裏幹嘛?同是雅高集團,同是阿斯旺,老瀑布雖然貴,但還是建議想有度假好心情的各位,就訂老瀑布吧!這家最多去景觀餐廳吃個飯,別住,會一包氣。 從沒給任何一家酒店寫過這麼長的評價,還是差評。瑞享,是真的不享受🙄
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6/10